KAYLYN KIM
Houston,TX
Summary
Goal-oriented Customer Service Representative dedicated to high levels of customer satisfaction and meeting aggressive sales goals. Combining my customer service expertise and growing key customer relationships helps me to be proactive in developing positive relationships with customers and management.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GAT Airline Ground Support
New Orleans, LA
06.2016 - 03.2017
- Provide boarding assistance to elderly, sick, or injured people
- Respond to passengers' questions, requests, or complaints
- Explain and demonstrate safety procedures and safety equipment use
- Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
Electrical Assistant
Robinson's Electrical
LaPlace, LA
01.2014 - 03.2017
- Measure, cut, and bend wire and conduit, using measuring instruments and hand tools
- Clean work area and wash parts
- Maintain tools, vehicles, and equipment and keep parts and supplies in order
- Transport tools, materials, equipment, and supplies to work site by hand, handtruck, or heavy, motorized truck
- Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Associate Banker
JP Morgan Chase
Houston, TX
01.2018 - Current
- Prospected for new business through networking, community outreach and customer referral generation.
- Developed customized solutions of deposits.
- Balanced teller drawers and ATM cash.
- Helped clients protect assets through variety of strategies.
- Developed tailored solutions to meet individual banking needs.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Assisted customers with setting up or closing accounts.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Checked accounts for fraud
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Represented bank at community events to establish strong ties and promote business.
- Provided advice on different bank products and financial options.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Stocked supplies for customers and personal teller station.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Wrote and distributed customer correspondence.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Counted and packaged currency and coins.
- Removed mutilated currency from circulation.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
Customer Service Associate
Corner Store, Convenience Store
Houston, TX
03.2017 - 01.2018
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Identify transaction mistakes when debits and credits do not balance
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal
- Reserve Bank
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Answer customers' questions about merchandise and advise customers on merchandise selection.
Education
High School Diploma - Required Studies
East St John High School
Skills
- Service Focused Persuasion
- Critical Thinking Negotiation
- Active Learner Communications and Social Media
- Computers and Electronics Complex Problem Solving
- Customer Service
- Information Processing
- Customer Transactions
- Transaction Error Identification
- Customer Referrals
- Change Orders
- Cash Supply Orders
- Balance Verification and Reconciliation
- New Account Setup
- Dual Control Vaults
- Check Cashing
- Currency Counting Machines
- Cash Drawer Reconciliation
- Teller Support
- Regulatory Compliance
- Product and Service Knowledge
- Verbal and Written Communication
- Bill Payment Receipt
- Employee Training Assistance
- Bank Sales
- Consumer Banking
- Mathematical Accuracy
- Phone Inquiries
- Audit Procedures
- Account Closing Process
- Fraud Detection
- Financial Statements
- Currency Exchange
- Telephone Transfers
- Check Cashing and Withdrawals
- Retail Effectiveness
- Community Events
- Employee Motivation
- Pleasant and Personable
- Inbound Customer Calls
- Credential Checking
- Information Updates
- Theft Monitoring
- Balance Transfers
- Staff Assistance
- Virtualization Technologies
- Banking and Finance
- Account Security
- Team Cooperation
- Client Relationships
Timeline
Associate Banker
JP Morgan Chase
01.2018 - Current
Customer Service Associate
Corner Store, Convenience Store
03.2017 - 01.2018
Customer Service Representative
GAT Airline Ground Support
06.2016 - 03.2017
Electrical Assistant
Robinson's Electrical
01.2014 - 03.2017
High School Diploma - Required Studies
East St John High School
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