Kaylyn McGuire
Gulfport,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Polite and professional Job Title successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Agent Advocate Customer Service
Pilot Catastrophe
09.2021 - Current
- Contacted customers to return routine and general calls promptly.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Adapted to new applications and maintained knowledge of current technologies.
Education
Associate - Merchandise Markrting
MGCCC
Gulfport, MSSkills
- Microsoft Office
- Sales Report Generation
- Online Chat
- Proper Staffing
- Providing Feedback
- Agent Support
- Claim Validity Determination
- Customer Complaint Resolution
- Cash Register Operations
- Customer Service
Timeline
Agent Advocate Customer Service
Pilot Catastrophe
09.2021 - Current
Associate - Merchandise Markrting
MGCCC
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