Summary
Overview
Work History
Education
Skills
Timeline
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Kaylyn Ochoa

Canyon,TX

Summary

Proven track record in enhancing customer satisfaction and optimizing operations, as demonstrated at J&G Supply and Lowe's Home Improvement. Excelling in time management and verbal communication, significantly improving efficiency and client relations.

Overview

9
9
years of professional experience

Work History

Parts Delivery Driver

J&G Supply
07.2022 - 08.2024
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.

Paint Specialist

Lowes Home Improvment
02.2018 - 07.2022
  • Managed efficient cash register operations.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Operated POS system to total purchases and receive and process cash, credit and debit card payments.
  • Achieved sales growth by effectively upselling premium paint products to clients.
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.

Head Cashier

Lowes Home Improvment
02.2016 - 02.2018
  • Led cashiers and associates in providing thoughtful customer service.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Educated employees on register use, merchandising, and customer service.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Alleviated customer service needs with policy-appropriate solutions.

Education

Associate of Arts - Psychology

Collin County Community College
Plano, TX
05-2023

Skills

  • Excellent customer service
  • Punctuality
  • Inventory counting
  • Recordkeeping experience
  • Time Management Efficiency
  • Store opening/closing procedures
  • Multi-tasking skill
  • Employee Training
  • Adaptability and Dependability
  • Verbal/written communication
  • Friendly and Helpful
  • Problem-Solving

Timeline

Parts Delivery Driver

J&G Supply
07.2022 - 08.2024

Paint Specialist

Lowes Home Improvment
02.2018 - 07.2022

Head Cashier

Lowes Home Improvment
02.2016 - 02.2018

Associate of Arts - Psychology

Collin County Community College

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Kaylyn Ochoa