KAYLYN RICH
Summary
Newly graduated BSN, RN with 6 months of direct patient care experience in a medical/surgical unit. Seeking a dynamic healthcare facility with ample growth opportunities to enhance skills and advance career as a well-rounded nurse. Leveraging background in customer service, excels at building strong relationships and collaborating with interdisciplinary teams and patients to develop effective care plans.
Overview
11
11
years of professional experience
1
1
Certification
Work History
New Grad Nurse | Medical/Surgical Unit
Mary Washington Hospital Center
11.2024 - 04.2025
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed routine wound care and dressing changes on schedule.
- Educated family members and caregivers on patient care instructions.
Student Nurse
Sibley Memorial Hospital
03.2024 - 04.2024
- Provided point of care procedures such as, non-sterile dressings, ice- packs, comfort measurements and ADL assistance on a medical surgical unit.
- Monitored patients' vital signs and changes in condition as well as documenting interventions in EPIC.
- Safely administered medications to include oral, IV and injectable medications to patients while monitoring for any adverse effects.
- Maintained confidentiality of 20+ patients' information per HIPPAA and hospital protocols.
- Assessed patients and developed plans of care in order to promote evidence based practices and improved outcomes.
Student Nurse
Mary Washington Hospital
07.2021 - 01.2024
- Aided patients aged 45 to 90 in performing daily tasks including bathing, dressing, grooming, and eating.
- Ensured timely delivery of medicines and treatments to 30+ patients.
- Monitored the glucose level, blood pressure, and body temperature of patients as instructed by registered nurse.
- Rendered assistance to patients in dressing up surgical wounds by complying with infection control procedures and providing discharge instructions.
- Checked 30+ patients into the preoperative and PACU units as part of my introduction to perioperative nursing course.
Customer Service Representative
IBEX Global
10.2014 - 12.2015
- Answered phone calls with billing and service questions for ATT/ DirectTV customers all over the United States.
- Assisted 30+ customers daily to resolve their billing questions and resolve technical issues.
- Examined accounts for patterns to indicate changes that may better fit the client's specific needs.
- Gained knowledge of popular TV programming and sports packages in order to make catered customer offers.
- Deescalated angry clients and resolved issues to provide a better customer experience while maintaining a 96% customer satisfaction rating.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Tysons Corner, VA06-2024
Skills
- Medication administration
- Medication and IV administration
- Direct patient care
- Patient care
- Patient assessment
- Clinical documentation
- Patient education
- Clinical judgment
- Infection control
- Healthcare ethics
- Blood transfusion administration
- Patient advocacy
Affiliations
- Sigma Theta Tau: Phi Pi Chapter
- Phi Theta Kappa: Beta Kappa Epsilon Chapter
Certification
BLS, NIHSS, Trauma Assessment and Management, Neurological Trauma
Timeline
New Grad Nurse | Medical/Surgical Unit
Mary Washington Hospital Center
11.2024 - 04.2025
Student Nurse
Sibley Memorial Hospital
03.2024 - 04.2024
Student Nurse
Mary Washington Hospital
07.2021 - 01.2024
Customer Service Representative
IBEX Global
10.2014 - 12.2015
Bachelor of Science - Nursing
Chamberlain College of Nursing
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