Summary
Overview
Work History
Education
Skills
Timeline
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Kaylyn Rushia

Athol,MA

Summary

Dynamic Ophthalmologist Assistant at Longwood Eye and Lasik Center, skilled in enhancing patient care through effective communication and diagnostic testing. Achieved reduced wait times and improved patient satisfaction by streamlining operations. Proficient in equipment calibration and patient education, demonstrating strong teamwork and problem-solving abilities in a fast-paced environment.

As ophthalmic professional, brings valuable experience in supporting ophthalmologists with patient care and administrative tasks. Known for collaborative approach and achieving positive outcomes in fast-paced environments. Demonstrates reliability and adaptability, with strong skills in diagnostic testing and patient interaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Ophthalmologist Assistant

Longwood Eye and Lasik Center
08.2017 - Current
  • Facilitated positive patient experiences by addressing concerns, answering questions, and providing clear explanations of complex medical information.
  • Reduced wait times for patients by efficiently preparing exam rooms between appointments, ensuring all necessary equipment was ready for use.
  • Played a key role in the development of patient-focused marketing materials to attract new clients and increase overall clinic revenue.
  • Ensured accuracy in diagnostic testing by carefully calibrating equipment and adhering to strict protocols.
  • Educated patients on eye care routines, leading to increased compliance with prescribed treatment plans.
  • Enhanced patient care by assisting ophthalmologists in performing diagnostic tests and procedures.
  • Streamlined clinic operations with effective inventory management and timely ordering of supplies.
  • Provided crucial support during emergency situations involving eye injuries, collaborating with healthcare professionals to ensure proper treatment and care.
  • Supported overall clinic goals by cross-training in multiple roles, allowing for seamless coverage during staff absences or high-volume periods.
  • Assisted in surgical procedures, ensuring a sterile environment and proper set-up for smooth operations.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Measured and recorded visual acuity and color vision testing.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Assessed and examined approximately [Number] patients daily to develop accurate diagnoses.
  • Developed strong relationships with referring physicians, boosting cross-referrals between practices.

Medical Assistant/Receptionist

Orange Pulmonary and Internal Medicine
06.2013 - 02.2017
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
  • Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
  • Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
  • Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
  • Participated in quality improvement initiatives, contributing valuable insights to enhance overall practice performance.
  • Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
  • Enhanced patient experience by managing front desk operations and providing exceptional customer service.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared and processed patient referrals and transfer requests.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Registered and verified patient records before triage with most up-to-date information.
  • Assisted with medical coding and billing tasks.
  • Answered phone calls and messages for 6-physician MD in medical facility, scheduling appointments, and handling patient inquiries.

EKG Technician

Athol Hospital
06.2013 - 06.2015
  • Enhanced patient care by accurately performing EKG testing and analyzing results.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
  • Monitored patient activity during stress test to record data.
  • Educated patients on testing and preparation steps prior to procedure.
  • Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
  • Increased efficiency in daily operations by organizing supplies inventory and restocking as needed.
  • Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
  • Communicated with healthcare workers and physicians concerning test results.
  • Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
  • Streamlined EKG test scheduling process, ensuring minimal disruption to patient flow and maximizing department efficiency.
  • Supported cardiologists during complex diagnostic procedures, providing essential EKG data for comprehensive patient evaluations.
  • Maintained and adjusted cardiology and pulmonary equipment.

Education

High School Diploma -

Gardner High School
Gardner, MA
06.2005

Skills

  • Refractive error correction
  • Patient care
  • Insurance verification
  • Appointment scheduling
  • Diagnostic testing
  • Fundus photography
  • Instrument sterilization
  • Surgical assistance
  • Ophthalmic knowledge
  • Eye pressure measurement
  • Visual acuity assessment
  • Anatomy and physiology
  • Slit-lamp biomicroscopy
  • Chart documentation
  • Patient education
  • Appointment management
  • Medication administration
  • Medical history documentation
  • Ocular measurements
  • Supply restocking
  • Manual refractions
  • Equipment calibration
  • Supplies inventory
  • Ophthalmic equipment expertise
  • Telephone triage
  • Preliminary testing
  • Medical history obtainment
  • Minor surgery assistance
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Electronic health records
  • Clinical documentation
  • Patient scheduling
  • Professionalism
  • Adaptability
  • Medical billing
  • Physician assistance
  • Heartsaver first aid CPR AED (first aid CPR AED)
  • Sterilization procedures
  • Patient follow-up

Timeline

Ophthalmologist Assistant

Longwood Eye and Lasik Center
08.2017 - Current

Medical Assistant/Receptionist

Orange Pulmonary and Internal Medicine
06.2013 - 02.2017

EKG Technician

Athol Hospital
06.2013 - 06.2015

High School Diploma -

Gardner High School

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Kaylyn Rushia