Summary
Overview
Work History
Education
Skills
Timeline
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Kaylyn Seldon

St Louis,MO

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Help Desk Agent with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

5
5
years of professional experience

Work History

IT Help Desk Agent

Fontbonne University
09.2020 - Current
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Streamlined help desk processes for increased efficiency and faster response times.
  • Enhanced IT support with comprehensive documentation of common issues and resolutions.
  • Reduced downtime, diagnosing and troubleshooting hardware and software problems.
  • Developed strong working relationships with clients, providing exceptional customer service.

Sales Floor Associate Cashier

Office Depot Inc
06.2023 - 08.2023
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
  • Exceeded sales targets through effective product recommendations and upselling strategies.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve high-performance sales goals, fostering a positive work culture.
  • Contributed to visual merchandising efforts by creating eye-catching displays that attracted customers'' attention.

Cashier

Michaels Arts And Crafts
06.2021 - 08.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions

Sales Representative

Vector Marketing Company
05.2020 - 07.2020
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Cashier

McDonald's
06.2019 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Science - Business Administration

Fontbonne University
St Louis, MO
12.2024

Skills

  • Application Support
  • Ticket Management
  • Remote Support
  • System Administration
  • Hardware Diagnostics
  • Interpersonal Skills
  • Customer Service
  • Team Collaboration
  • Security Protocols
  • Problem Solving
  • Analytical Skills
  • Critical Thinking

Timeline

Sales Floor Associate Cashier

Office Depot Inc
06.2023 - 08.2023

Cashier

Michaels Arts And Crafts
06.2021 - 08.2021

IT Help Desk Agent

Fontbonne University
09.2020 - Current

Sales Representative

Vector Marketing Company
05.2020 - 07.2020

Cashier

McDonald's
06.2019 - 03.2020

Bachelor of Science - Business Administration

Fontbonne University

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Kaylyn Seldon