Kaylyn Sines
FRONT ROYAL,VA
Summary
Dynamic and customer-focused professional with extensive experience at Navy Federal Credit Union, excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in money handling and inventory management, consistently delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Bartender
Blue Ridge Shadows Golf Club
Front Royal, Virginia
07.2025 - Current
- Crafted custom cocktails and beverages for diverse clientele.
- Provided exceptional customer service to enhance guest experience.
- Managed inventory and restocked supplies to ensure uninterrupted service during shifts.
- Maintained cleanliness and organization of bar area and equipment.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Trained new staff on food delivery, money handling, and customer service to enhance operational efficiency.
- Handled cash payments from customers efficiently while adhering to company policies regarding money handling procedures.
- Followed company and legal requirements for deliveries, money handling and transportation.
- Coordinated with team members to ensure timely processing of all preparatory tasks.
- Tracked food supplies and ingredients to support effective inventory management.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Prepared and cooked a variety of dishes following standardized recipes.
- Followed food safety guidelines to ensure safe handling and storage of ingredients.
- Prepared detailed documentation for client submissions and compliance requirements.
- Reviewed financial records for accuracy and completeness before finalizing reports.
Member Service Representative
Navy Federal Credit Union (tential)
09.2023 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted large volume of customers daily, fostering positive experiences and ensuring high levels of satisfaction.
- Managed customer inquiries via calls and emails, providing clear answers about products and services.
Sales Associate
Sheetz
12.2020 - 09.2023
- Encouraged customers to make additional purchases by suggesting relevant items, enhancing overall sales
- Built relationships with potential customers by providing helpful advice on product selection
- Promoted benefits of store credit cards and customer loyalty programs, increasing customer retention
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Processed credit card transactions quickly and securely
- Provided accurate information about products, prices and availability both in person and over the phone
- Met merchandising standards by keeping store stocked and products faced
- Organized merchandise displays to engage customers, driving foot traffic and enhancing shopping experience
- Assisted with training and mentoring new team members
- Assisted with training new employees on sales procedures
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Reference:
- Supervisor Priscilla Sampson.
- Phone number: 5405510521
Education
High School Diploma -
Warren County High School
VA06.2017
Skills
- Customer Needs Assessments
- Time Management
- Excellent People Skills
- Money Handling
- Sales Training
- Guest Relations
- Product and Service Sales
- Cash Register Operation
- Multitasking Strengths
- Verbal Communication
- Social Perceptiveness
- Customer Service
- Credit Union Knowledge
- Banking knowledge
- Call center experience
- Account Management
- Escalation Handling
- Policy understanding
- Product Recommendations
- Service Recommendations
- Team collaboration
- Point of sale systems
- Cash register operation
- Food safety compliance
- Customer satisfaction
- Cocktail crafting
- Sales techniques
- Employee training
- Active listening
- Problem solving
- Inventory management
- Money handling
- Effective communication
- Time management
- Relationship building
- Alcohol awareness
- Ordering procedures
- Food service
- Complex Problem-solving
- Hospitality and accommodation
- Liquor restocking
- Food preparation
- Team player attitude
Personal Information
- Date of Birth: 04/17/1999
- Nationality: Caucasian
Skills
- Teamwork and Collaboration
- Computer Skills
- Customer Relations
- Understanding Customer Needs
- Product Knowledge
- Professional telephone demeanor
- Data Entry
- Remote Office Availability
Timeline
Bartender
Blue Ridge Shadows Golf Club
07.2025 - Current
Member Service Representative
Navy Federal Credit Union (tential)
09.2023 - Current
Sales Associate
Sheetz
12.2020 - 09.2023
High School Diploma -
Warren County High School