Kaylyn Whitesell
Farmersville,Texas
Summary
A devoted professional who proactively and quickly identifies the best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to achieve the goal. A Strong advocate for those in need and committed to providing the best service possible.
Overview
10
10
years of professional experience
Work History
Intake Specialist
Genesis Obstetrics & Gynecology
01.2024 - Current
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Offered compassionate and attentive guidance to patients during crisis situations.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Merchandiser
Southern Glazers Wine & Spirits
10.2018 - 01.2024
- Minimum stocking target of 45 cases per hour. -Accomplish all customer service requirements prescribed by the Merchandising Management Team, which includes tasks that are done to assist our Operations partners when needed. -Coordinate and conduct effective communication with the Merchandising Management, co-team members, sales and Operations team members, and our customers.
- Established strong vendor relationships to maintain and support business.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at the correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
Total Loss Claims Representative
Liberty Mutual
03.2018 - 10.2021
- Contacted customers involved in an accident resulting in their vehicle being totaled
- Setting up rentals and tows
- Reviewing paperwork to determine what coverages are applicable and how they need to be applied. -Reviewed estimates from body shops
- Talking with the customer to make sure the vehicle options are correct and going over KBB and NADA paperwork to determine how much Liberty Mutual would be paying out
- Called banks for lien releases
- Making sure the customer is informed of all intricate details and what to expect in the future.
- Followed up with customers on unresolved issues.
- Worked productively in a fast-moving work environment to process large volumes of claims.
- Developed an in-depth understanding of insurance policies and procedures.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
Claims Specialist
Liberty Mutual
06.2017 - 02.2018
- Answered a high volume of incoming calls from clients reporting a loss on their home or a worker's compensation claim.
- Required Licensing in 12 states.
- Follow all instructions and scripts provided to get detailed and accurate information.
- Utilized multiple systems and software at once to accomplish the task
- Set up appointments for estimators to look at the house or set up appointments for the injured party
- Utilized all available resources to provide the client with the next steps and expectations in the future on the claim.
- Followed up with customers on unresolved issues.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Escalated files with significant indemnity exposure to the supervisor for further investigation.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
Claims Loss Reporter
Liberty Mutual
10.2014 - 05.2017
- Answered a high-level volume of incoming calls with clients who were reporting a loss
- Multiple loss types including auto accidents, comprehensive claims, home claims, etc
- Goes through a script to make sure all information during the loss is recorded correctly
- Operated multiple systems and software at once to accomplish the task
- Sets up appointments, tows, and inspections with multiple entities
- It is always a case-by-case scenario and requires thinking quickly while being efficient and effective
- Utilized all available resources to provide the client with the next steps and expectations in the future on the claim.
- Edited, proofread and fact-checked content for accuracy.
- Wrote and submitted accurate, engaging, and fact-checked stories.
- Edited stories for accuracy and clarity.
- Investigated important community issues and put together well-received reports.
- Built strong relationships with sources to gain access to exclusive information.
Education
HS DIPLOMA -
AMERICAN HIGH SCHOOL
05.2013
Skills
- CLAIMS
- INVENTORY
- MICROSOFT OFFICE
- TEAM BUILDING
- TIME MANAGEMENT
- WORKERS COMPENSATION
- COMPASSIONATE COMMUNICATION
- RECORDS MANAGEMENT
- MULTI-LINE PHONE SYSTEMS
- INSURANCE VERIFICATION
- PATIENT SCHEDULING
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Intake Specialist
Genesis Obstetrics & Gynecology
01.2024 - Current
Merchandiser
Southern Glazers Wine & Spirits
10.2018 - 01.2024
Total Loss Claims Representative
Liberty Mutual
03.2018 - 10.2021
Claims Specialist
Liberty Mutual
06.2017 - 02.2018
Claims Loss Reporter
Liberty Mutual
10.2014 - 05.2017
HS DIPLOMA -
AMERICAN HIGH SCHOOL
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