Kaylyn Williams
Aiken,SC
Summary
Relationship Banker at Bank of America with a proven track record in relationship building and customer satisfaction. Expert in sales and cash handling, I excelled in expanding client bases and providing tailored banking solutions. Committed to delivering exceptional service, I consistently resolved customer concerns, enhancing loyalty and trust.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America
02.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Loan Officer
Republic Finance
11.2017 - 02.2022
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
Dental Assistant
Sayer Endodontics
04.2016 - 11.2017
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Head Hostess
California Dreaming
02.2015 - 04.2016
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associates In Dental Assisting - Dental Assisting
Augusta Technical College
Augusta, GA12.2015
High School Diploma - General Studies
Lakeside High School
Augusta, GA05.2010
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
Timeline
Relationship Banker
Bank of America
02.2022 - Current
Loan Officer
Republic Finance
11.2017 - 02.2022
Dental Assistant
Sayer Endodontics
04.2016 - 11.2017
Head Hostess
California Dreaming
02.2015 - 04.2016
Associates In Dental Assisting - Dental Assisting
Augusta Technical College
High School Diploma - General Studies
Lakeside High School
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