Kaylyn Zlydasek
Palm Harbor,FL
Summary
Detailed Client Service Coordinator known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
17
17
years of professional experience
Work History
Client Service Coordinator
Blue Pearl Software
Tmpa, FL
01.2018 - Current
- Greeting clients and their pets warmly and efficiently.
- Answering phone calls, scheduling appointments, and managing the appointment calendar.
- Assisting clients filling out paperwork and obtaining necessary information.
- Processing payments for services and maintain accurate financial records.
- Coordinating communication between clients, veterinarians, and other staff members.
- Managing medical records and ensuring they are kept up-to-date.
- Providing information to clients about services, procedures, and pet care.
- Maintaining cleanliness and organization of the reception area, waiting room and exam rooms.
- Assisting with administrative tasks such as filing, data entry, and inventory management.
- Handling emergencies or difficult situations calmly and professionally.
Animal Services Representive
Pinellas County Animal Services
Largo, FL
12.2016 - 01.2018
- Interprets state animal cruelty laws, local regulatory laws, animal control rules and procedures.
- Accurately document multiple and emergency calls under pressure.
- Question callers to determine nature of problem and determine type of response needed.
- Maintain case records and logs for Animal Control Officers
- Provides courteous, high quality service to members of the public including law enforcement.
- Effectively monitor base radio and operate multiple telephones lines
- Performs a variety of general clerical work in support of office functions.
- Tracks location of Animal Control Officers to dispatch calls and assign back-up assistance if needed.
- Researches ownership and case history of complaints.
- Complies information and prepares a variety of periodic and special reports.
Veterinary Receptionist
Sunset Point Animal Hospital
Clearwater, FL
10.2007 - 12.2016
- Experience with record keeping practices, administrative procedures, and inventory management.
- Responsible for answering multiple phone lines, scheduling appointments and greeting clients and pets,
- Proficiency with Word and Excel on Mac and Windows-based Software.
- Consistently improve customer satisfaction through expert resolution of pet concerns.
- Perform tasks of maintaining accurate medical records and logbooks.
- Maintain an orderly and clean reception desk and retail area.
- Support the veterinary assistants and veterinarians as necessary with everyday clinic duties..
- Performed responsibilities of check-in and check-out of animals
- Track inventory of pharmaceuticals and pet food to draft purchase orders for vendors and suppliers.
- Respond to customers questions and concerns via e-mail.
- Process record transfers for patients to Veterinary Specialists.
- Ascertained patient needs and communicated emergency situations with medical staff.
Education
Associate of Arts - General Studies
St. Petersburg College
St. Petersburg, FL06-2007
Skills
- Schedule Management
- Strong Organization
- Client Relationship Building
- Scheduling and Planning
- Service Recommendations
- Customer Education
- Client Support
Timeline
Client Service Coordinator
Blue Pearl Software
01.2018 - Current
Animal Services Representive
Pinellas County Animal Services
12.2016 - 01.2018
Veterinary Receptionist
Sunset Point Animal Hospital
10.2007 - 12.2016
Associate of Arts - General Studies
St. Petersburg College
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