Kaylynn Allen
Knoxville,TN
Summary
Organized professional who promotes a demonstrated ability to manage medical office operations, coordinate front desk activities, and maintain patient records. Skilled in using medical software and practice management systems to support accuracy and efficiency in healthcare operations. Committed to providing excellent patient care and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
University Eye Specialists
Maryville, TN
11.2021 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Screened incoming phone calls, taking messages, or forwarding to appropriate staff.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Processed payment transactions for cash, checks, credit, and debit cards.
- Collected co-payments and co-insurance, and issued appropriate receipts during check-in.
- Maintained confidentiality of personal and financial information, protecting patient rights, and complying with HIPAA regulations.
- Verified insurance benefits prior to treatment for accurate billing process.
- Scheduled patients for exams and screenings.
General Care Representative
ADT Security Services
Knoxville, TN
12.2019 - 11.2021
- Call center duties to address customer needs and resolutions.
- Record keeping for customer interactions, issues, or commentary.
- Troubleshooting customer alarm systems and funding issues.
General Manager/Training & Staff Support
Subway Corporation
Knoxville, TN
09.2019 - 11.2019
- Inventory maintenance and supply chain needs.
- Record keeping for monthly financial reports and human resource needs.
- Scheduling, staff training, and employee support.
Customer Care Representative
Elavon
Knoxville, TN
01.2018 - 08.2019
- Call center duties to address customer needs and resolutions.
- Record keeping for customer interactions, issues, or commentary.
- Troubleshooting of merchant terminals and funding issues.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Dietary Aide
IU Health Jay Hospital
Portland, IN
02.2016 - 12.2017
- Food preparation, sanitation, and infection control per hospital guidelines.
- Maintained accurate, prescribed nutritional service delivery for patient base.
- Computerized data input for patient records.
- Delivered dishes and meal trays to patient rooms during scheduled times.
Realtor Assistant
Brenda Brewster
Knoxville, TN
02.2015 - 02.2016
- Scheduling of appointments, travel/hotel reservations, and accommodations.
- MLS input of properties and photographic records.
- Timely filing of supportive documentation for ongoing home marketing and sales.
Hostess
Wilderness of the Smokies River Lodge
Sevierville, TN
06.2012 - 07.2015
- Responsible for vacation reservation system, guest services and issue resolutions
Education
High school diploma -
Seymour High School
01.2012
Skills
- Customer Service
- Retail Management
- Hostess
- Insurance Verification
- HIPAA Compliance
- Front Desk Operations
Timeline
Medical Receptionist
University Eye Specialists
11.2021 - Current
General Care Representative
ADT Security Services
12.2019 - 11.2021
General Manager/Training & Staff Support
Subway Corporation
09.2019 - 11.2019
Customer Care Representative
Elavon
01.2018 - 08.2019
Dietary Aide
IU Health Jay Hospital
02.2016 - 12.2017
Realtor Assistant
Brenda Brewster
02.2015 - 02.2016
Hostess
Wilderness of the Smokies River Lodge
06.2012 - 07.2015
High school diploma -
Seymour High School
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