KayLynn Bosley
Wichita
Summary
Customer-focused professional with previous Personal Banker experience, eager to rejoin the field with a fresh perspective. Offers a strong foundation in financial products, account services, and branch operations, paired with ongoing experience in customer service and transaction handling. Quick to adapt and committed to delivering dependable, solution-oriented support.
Overview
4
4
years of professional experience
Work History
Medical Service Coordinator
Physical Therapy by Phoenix
08.2023 - Current
- Implemented standardized documentation procedures to ensure accurate and up-to-date patient records.
- Reviewed referrals from walk-in patients and verified requirements to support prompt processing.
- Enhanced patient satisfaction by efficiently coordinating appointment schedules and ensuring timely follow-ups.
- Prepared and maintained patient charts by accurately filing documents and transcribing essential information.
- Utilized Microsoft 365 Suite to perform daily administrative and operational tasks effectively.
Personal Banker
First National Bank Of Hutchinson
08.2021 - 08.2023
- Explained account terms and conditions to customers.
- Processed customer payments and account setup charges.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Tracked and processed customer account requests and applications.
- Presented new and additional products and services to existing customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Cashier
Dillons Marketplace
05.2021 - 05.2022
- Greeted customers and responded quickly to questions and needs.
- Assisted shoppers with finding items, completing purchases, and enrolling in rewards programs.
- Provided friendly, helpful service to ensure a positive shopping experience.
- Worked flexible hours and picked up extra shifts to support the team.
- Handled transactions accurately using cash register and point-of-sale systems.
Education
(Completed Coursework Toward Associate’s Degree) - Business Management
Hutchinson Community College
Hutchinson, KSHigh School Diploma -
Haven High School
Haven, KS05-2022
Skills
- Customer Relationship Management
- Cash Handling & Teller Operations
- Identity Verification & Compliance
- Opening New Accounts & Account Servicing
- Digital & Mobile Banking Support
- Resolving Phone & In-Person Inquiries
- Online Banking & Application Assistance
- Cross-Selling Financial Products
- Transaction Accuracy & Fraud Prevention
- Customer Satisfaction & Service Excellence
- Team Collaboration & Communication
- Office 365 Suite
Timeline
Medical Service Coordinator
Physical Therapy by Phoenix
08.2023 - Current
Personal Banker
First National Bank Of Hutchinson
08.2021 - 08.2023
Cashier
Dillons Marketplace
05.2021 - 05.2022
(Completed Coursework Toward Associate’s Degree) - Business Management
Hutchinson Community College
High School Diploma -
Haven High School
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