Kaylynn Church
Columbus,GA
Summary
Reliable Shift Leader with 4 years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Global Payments
10.2023 - Current
- Answered 30-40 customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
White Water Raft Guide
Whitewater Express
07.2020 - Current
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Established positive relationships with tour members through fun and engaging conversation.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Shift Lead
My Gym Children's Fitness Center
05.2021 - 10.2023
- Completed store opening and closing procedures.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Manager
AMC- Hollywood Connections
11.2019 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - General Studies
Georgia Southwestern State University
Americus, GA12.2019
Associate of Science - General Studies
Chattahoochee Valley Community College
Phenix City, AL05.2017
Skills
- Shift Work
- Safe Work Practices
- Customer Loyalty
- Rule Enforcement
- Administrative Support
Timeline
Customer Service Representative
Global Payments
10.2023 - Current
Shift Lead
My Gym Children's Fitness Center
05.2021 - 10.2023
White Water Raft Guide
Whitewater Express
07.2020 - Current
Manager
AMC- Hollywood Connections
11.2019 - 04.2021
Bachelor of Science - General Studies
Georgia Southwestern State University
Associate of Science - General Studies
Chattahoochee Valley Community College
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