Kaylynn Cook
Eugene
Summary
High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Lead Barista
Tropical Smoothie Cafe
Sandusky
06.2024 - 09.2025
- Led team to achieve high standards of beverage preparation and customer service.
- Maintained equipment functionality.
- Managed phone calls, took messages, and relayed them.
- Customer service experience.
- Organization experience.
- Food prep and safety procedure knowledge such as FIFO.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
Lead Clerk
Goodwill Ind
Sandusky
10.2021 - 01.2024
- Managed inventory control.
- Trained new staff on operational procedures and customer service excellence.
- Conducted quality control checks on merchandise to maintain store standards.
- Answered phone calls, emails, and other inquiries from customers or vendors.
- Operated cash register to process cash, check, and credit card transactions.
- Communicated with customers and employees to answer questions or explain information.
- Monitored and directed work of lower-level clerks.
Education
Bachelor of Arts - Psychology
University of Oregon
Eugene, OR 09.2023 - 12.2025
Skills
- Customer service
- Team leadership
- Inventory management
- Effective communication
- Time management
- Problem solving
- Employee training
- POS system operation
- Menu memorization
- Safe food handling
- Cleanliness standards
- Food running
- Food service
Timeline
Lead Barista
Tropical Smoothie Cafe
06.2024 - 09.2025
Bachelor of Arts - Psychology
University of Oregon
09.2023 - 12.2025
Lead Clerk
Goodwill Ind
10.2021 - 01.2024