Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kaylynn Covarrubias

Ontario,CA

Summary

Adept at streamlining front desk operations, my tenure at Dr. Jengs and David Blue Print honed my expertise in office administration and patient relations, enhancing customer satisfaction significantly. Skilled in Microsoft Office and HIPAA compliance, I excel in creating efficient, welcoming environments, demonstrating exceptional organizational and interpersonal abilities.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Dr. Jengs


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Front Desk Receptionist

David Blue Print
11.2021 - Current


  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Education

Bachelors - Nursing

Vanguard University
Costa Mesa, CA
11.2027

Certification Of Phlebotomy - Phlebotomy

USA Phlebotomy
Riverside, CA
10.2024

High School Diploma -

Eleanor Roosevelt
Eastvale, CA
06.2021

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Office Administration
  • Microsoft Office
  • HIPAA Compliance
  • Appointment Setting
  • HIPAA Guidelines
  • Appointment management
  • Payment Collection
  • Reminder calls
  • Patient Relations
  • Records Management
  • Workflow Optimization
  • Phlebotomist certified

Accomplishments

  • Improved blood collection process by preparing supplies to match patient load.
  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Cut errors in specimen collection Number% by introducing revised procedures.

Certification

  • Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).

Timeline

Front Desk Receptionist

David Blue Print
11.2021 - Current

Medical Receptionist

Dr. Jengs

Bachelors - Nursing

Vanguard University

Certification Of Phlebotomy - Phlebotomy

USA Phlebotomy

High School Diploma -

Eleanor Roosevelt

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Kaylynn Covarrubias