Kaylynn Croucher
Detroit Lakes,MN
Summary
Accomplished Retail Manager and Lead Sales Associate, adept in customer service and MS Excel, significantly increased sales through strategic merchandising and staff development. Excelled in team leadership, showcasing a goal-oriented approach with a keen attention to detail, driving customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Lead Sales Associate
Precision Landscape & Irrigation
04.2023 - Current
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained statistical database of customers using the CRM for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
- Leveraged advanced Excel skills to create customized reports for various stakeholders within the organization.
- Demonstrated exceptional time management skills while working on multiple projects simultaneously without compromising quality or deadlines.
Retail Manager
Mainstream Boutique
05.2018 - 04.2023
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
Education
Business Management -
Alexandria Technical College
Alexandria, MN05.2022
Skills
- Customer Service
- Cash Handling
- Team Leadership
- Goal-Oriented
- POS System Operation
- Staff Training and Development
- MS Excel
- Microsoft Office proficiency
- Data Analysis
- Excel Functions
- Time Management
- Attention to Detail
Affiliations
- Detroit Lakes Chamber
- Perham Rotary
Timeline
Lead Sales Associate
Precision Landscape & Irrigation
04.2023 - Current
Retail Manager
Mainstream Boutique
05.2018 - 04.2023
Business Management -
Alexandria Technical College
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