Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
KayLynn Hoskins

KayLynn Hoskins

Tacoma,WA

Summary

Experienced with tenant relations and property maintenance. Utilizes organizational skills to manage daily operations and resolve tenant issues efficiently. Knowledge of property regulations and procedures, ensuring compliance and high standards of living for residents.

Overview

8
8
years of professional experience

Work History

Apartment Manager

Moy Virginia View LLC
12.2023 - Current
  • Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
  • Managed property financial records by collecting rent from [Number] tenants and reconciling monthly accounts payable and receivable.
  • Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
  • Maximized occupancy rates through proactive marketing and timely processing of rental applications.
  • Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
  • Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
  • Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Prepared and processed lease and rental applications using [Software].
  • Analyzed and negotiated bids from property services contractors such as maintenance, cleaning, and security contractors, saving approximately $[Amount].

Assistant Propery Manager

Millers Villa LLC
10.2016 - 11.2023
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Processed security deposit refunds.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.

Education

Bachelor of Science -

Strayer University
Washington DC
04-2025

Skills

  • Property management
  • Budget management
  • Vendor negotiation
  • Conflict resolution
  • Customer service
  • Financial reporting
  • Tenant relations
  • Property inspections
  • Rent collection
  • Maintenance
  • Property marketing
  • Emergency response planning
  • Leasing
  • Preventive Maintenance
  • Marketing and advertising
  • Building security
  • Maintenance coordination
  • Resident support
  • Database administration
  • Vendor supervision
  • Renter communication
  • Fair housing compliance
  • Eviction processing
  • Tenant challenge resolution
  • Lease administration
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Tenant and eviction laws
  • Property tours and inspections
  • Microsoft office
  • Multi-family property management
  • Financial budgeting and reporting
  • Data entry
  • Self motivation
  • Fair housing mandates
  • Professionalism
  • Yardi Breeze

Timeline

Apartment Manager

Moy Virginia View LLC
12.2023 - Current

Assistant Propery Manager

Millers Villa LLC
10.2016 - 11.2023

Bachelor of Science -

Strayer University

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KayLynn Hoskins