KAYLYNN JANISE
Beaumont,TX
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Human Resource Administrative Assistant
Lamar University
12.2023 - Current
- Enhanced employee satisfaction by implementing innovative HR policies and procedures.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Improved onboarding process for new hires, resulting in increased retention rates.
- Coordinated company-wide training initiatives to develop employees'' skills and promote career growth.
- Reduced employee turnover by addressing concerns and providing support through effective communication channels.
- Maintained compliance with labor laws and regulations, minimizing legal risks for the organization.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Participated in recruitment and selection process for new hires.
Cashier
Target
03.2019 - Current
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Performed cash, card and check transactions to complete customer purchases.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reviewed weekly sales ads and monitored price changes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Representative
Alorica
10.2017 - 02.2019
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Market Basket
07.2012 - 10.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Education
Associate of Applied Science - Management Development
Lamar Institute of Technology
Beaumont, TX12.2023
High School Diploma -
West Brook Sr High School
Beaumont, TX06.2013
Skills
- Customer assistance
- Liquor Law Compliance
- Cash Drawer Management
- Product and Service Sales
- Cash Register Operation
- Refund Handling
- Maintaining Store Appearance
- Cash Handling
- Basic math skills
- Customer Relations
- Team Player
- Computer Literacy
- Administrative Skills
- Communication Management
- Office Administration
- Background Checks
- Human Resources Support
- Paperwork Processing
- Call Management
- Information Security
- Customer Service
- Problem-solving abilities
- Data Entry
- Reading Comprehension
- Customer Relationship Management (CRM)
- Critical Thinking
- Problem Resolution
Timeline
Human Resource Administrative Assistant
Lamar University
12.2023 - Current
Cashier
Target
03.2019 - Current
Customer Service Representative
Alorica
10.2017 - 02.2019
Cashier
Market Basket
07.2012 - 10.2017
Associate of Applied Science - Management Development
Lamar Institute of Technology
High School Diploma -
West Brook Sr High School
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