Kaylynn Jenks
Colcord
Summary
Dynamic professional with extensive experience at Cherokee Casino & Hotel, excelling in record maintenance and interpersonal communication. Proven ability to resolve complex customer inquiries and ensure compliance with regulations. Adept at multitasking and decision-making, consistently delivering exceptional service and enhancing operational efficiency in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Florist
Westville Flowers and Gifts
Westville
12.2022 - 12.2024
- Assisted with loading floral arrangements onto delivery trucks.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Maintained detailed records of customer orders and invoices.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Stocked shelves with new merchandise on a daily basis.
- Kept the store clean and organized at all times.
- Adhered to health and safety regulations when handling hazardous materials.
Table Games Dual Rate Dealer
Cherokee Casino & Hotel West Siloam Springs
Colcord
07.2022 - 10.2022
- Maintained knowledge of departmental regulations and procedures.
- Educated new dealers on proper handling of money transactions and casino procedures.
- Provided excellent customer service to guests and fellow employees.
- Greeted guests promptly and courteously upon arrival at the table game area.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Verified accuracy of all paperwork related to transactions.
Benefit Verification Specialist
Continuum (CVS Specialty Pharmacy)
10.2021 - 06.2022
- Monitored changes in regulations related to prescription benefits verification processes and procedures.
- Reviewed and verified prescription insurance benefits for patients.
- Collaborated with the patient's medical staff to ensure the accuracy of patient records and eligibility for services.
- Maintained accurate records of all verifications, including date of service, procedure codes, diagnosis codes.
- Resolved customer inquiries regarding benefit eligibility in a timely manner.
- Provided assistance with claims processing when needed.
- Researched, analyzed, and resolved complex customer accounts.
- Entered and submitted patient insurance information to assist in the approval of medications.
- Contacted patients in order to verify insurance benefits.
Education
High School Diploma -
Westville High School
Westville, OK05-2015
Nursing Assistant
Indian Capital Technology Center
Stilwell, OK05-2014
Some College (No Degree) - Practical Nursing
Indian Capital Technology Center
Stilwell, OKSkills
- Interpersonal communication
- Problem-solving
- HIPAA compliance
- Multitasking capacity
- Decision-making
- Confidentiality awareness
- Supply restocking
- Organization and time management
Certification
- CNA (Oklahoma) 2014-2016
References
References available upon request.
Timeline
Florist
Westville Flowers and Gifts
12.2022 - 12.2024
Table Games Dual Rate Dealer
Cherokee Casino & Hotel West Siloam Springs
07.2022 - 10.2022
Benefit Verification Specialist
Continuum (CVS Specialty Pharmacy)
10.2021 - 06.2022
High School Diploma -
Westville High School
Nursing Assistant
Indian Capital Technology Center
Some College (No Degree) - Practical Nursing
Indian Capital Technology Center