Kaylynn Jones
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Security Professional
Duke Energy
10.2022 - 04.2025
- Overseer security for Duke Energy, light paper work, Badging control in an out of facility
- Answering phone call, securing the property inside and out while monitoring security cameras
- Setup new hire interviews, as well as training knew employees.
Customer Service Representative
Customer Service Representative
11.2021 - 02.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Upheld strict quality control policies and procedures during customer interactions
- Reviewed customer account information to determine current issues and potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Made outbound calls to obtain account information.
Customer Service Representative
FirstPoint Resources
08.2021 - 10.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Set up and activated customer accounts.
Customer Service Representative
Alorica-Duke Energy
09.2020 - 07.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Upheld strict quality control policies and procedures during customer interactions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Assisted customers in making payments on accounts and setting up payment plans
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Set up and activated customer accounts.
Cashier
Zaxby's Restaurant
11.2018 - 08.2020
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Met high productivity standards in processing payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Lead Fitting Room Associate
J Crew
11.2016 - 08.2018
- Kept fitting rooms cleaned, organized and well-maintained
- Folded and hung up clothing that customers had tried on but decided not to purchase
- Helped customers by answering questions and locating merchandise
- Greeted each and every customer warmly upon entrance to fitting room area
- Tidied and cleaned fitting rooms to create welcoming and comfortable environment
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color
- Organized unwanted merchandise and restocked on racks and shelves
- Attended to customer service issues
- Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor
- Offered customers encouragement and different sizes for merchandise choices
- Greeted patrons upon entrance and led to available fitting rooms
- Performed daily sizing and reshelving tasks to keep clothing displays organized
- Delivered high level of assistance and support to customers by locating correct sized garments
- Provided information about merchandise, policies and sales to customers.
Education
Bachelor Of Science - Information Technology
Georgia Tech
Roxboro, NC04.2020
High School Diploma -
Bartlett Yancey High School
06.2017
Skills
- Computer Networking
- Presentation Skills
- Business Analysis
- Negotiation
- Change Management
- Customer service (7 years)
- Corporate receptionist (1 year)
- Insurance verification (3 years)
Timeline
Security Professional
Duke Energy
10.2022 - 04.2025
Customer Service Representative
Customer Service Representative
11.2021 - 02.2023
Customer Service Representative
FirstPoint Resources
08.2021 - 10.2021
Customer Service Representative
Alorica-Duke Energy
09.2020 - 07.2021
Cashier
Zaxby's Restaurant
11.2018 - 08.2020
Lead Fitting Room Associate
J Crew
11.2016 - 08.2018
Bachelor Of Science - Information Technology
Georgia Tech
High School Diploma -
Bartlett Yancey High School
Similar Profiles
Karena BrownleeKarena Brownlee
Revenue Billing Account Specialist at Duke Power/Duke Energy CompanyRevenue Billing Account Specialist at Duke Power/Duke Energy Company
Brian PoirierBrian Poirier
Senior Business Systems Specialist at Deriva Energy/Duke Energy RenewablesSenior Business Systems Specialist at Deriva Energy/Duke Energy Renewables
LaSheka HarrisLaSheka Harris
Senior Customer Care Specialist at Duke EnergySenior Customer Care Specialist at Duke Energy
Logan CovingtonLogan Covington
Transmission Line Tech II at Duke EnergyTransmission Line Tech II at Duke Energy
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom