Kaylynn Jones
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Security Professional
Duke Energy
10.2022 - 04.2025
- Overseer security for Duke Energy, light paper work, Badging control in an out of facility
- Answering phone call, securing the property inside and out while monitoring security cameras
- Setup new hire interviews, as well as training knew employees.
Customer Service Representative
Customer Service Representative
11.2021 - 02.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers in making payments on accounts and setting up payment plans
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Upheld strict quality control policies and procedures during customer interactions
- Reviewed customer account information to determine current issues and potential solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Made outbound calls to obtain account information.
Customer Service Representative
FirstPoint Resources
08.2021 - 10.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Set up and activated customer accounts.
Customer Service Representative
Alorica-Duke Energy
09.2020 - 07.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Upheld strict quality control policies and procedures during customer interactions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Assisted customers in making payments on accounts and setting up payment plans
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Set up and activated customer accounts.
Cashier
Zaxby's Restaurant
11.2018 - 08.2020
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Worked closely with front-end staff to assist customers
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Met high productivity standards in processing payments for customers
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Lead Fitting Room Associate
J Crew
11.2016 - 08.2018
- Kept fitting rooms cleaned, organized and well-maintained
- Folded and hung up clothing that customers had tried on but decided not to purchase
- Helped customers by answering questions and locating merchandise
- Greeted each and every customer warmly upon entrance to fitting room area
- Tidied and cleaned fitting rooms to create welcoming and comfortable environment
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color
- Organized unwanted merchandise and restocked on racks and shelves
- Attended to customer service issues
- Delivered excellent customer service by setting and maintaining standards for sales floor and fitting rooms
- Placed tags on clothing items and assessed for damage before hanging on racks for return to sales floor
- Offered customers encouragement and different sizes for merchandise choices
- Greeted patrons upon entrance and led to available fitting rooms
- Performed daily sizing and reshelving tasks to keep clothing displays organized
- Delivered high level of assistance and support to customers by locating correct sized garments
- Provided information about merchandise, policies and sales to customers.
Education
Bachelor Of Science - Information Technology
Georgia Tech
Roxboro, NC04.2020
High School Diploma -
Bartlett Yancey High School
06.2017
Skills
- Computer Networking
- Presentation Skills
- Business Analysis
- Negotiation
- Change Management
- Customer service (7 years)
- Corporate receptionist (1 year)
- Insurance verification (3 years)
Timeline
Security Professional
Duke Energy
10.2022 - 04.2025
Customer Service Representative
Customer Service Representative
11.2021 - 02.2023
Customer Service Representative
FirstPoint Resources
08.2021 - 10.2021
Customer Service Representative
Alorica-Duke Energy
09.2020 - 07.2021
Cashier
Zaxby's Restaurant
11.2018 - 08.2020
Lead Fitting Room Associate
J Crew
11.2016 - 08.2018
Bachelor Of Science - Information Technology
Georgia Tech
High School Diploma -
Bartlett Yancey High School