Kaylynn Martin
Sugarland,TX
Summary
Dynamic sales associate with proven expertise at Cavender's in boosting customer satisfaction and driving sales through exceptional service and relationship-building. Skilled in problem-solving and time management, I consistently enhanced store appeal and effectively managed high-stress situations, leading to increased customer loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Sales Associate
Cavender's
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Barista
421 Coffee House and Bristo
11.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Barn Keeper
Ronald Curry
09.2022 - 05.2023
- Minimized stress levels among animals with gentle handling practices during transportation or relocation efforts within the barn area.
- Contributed to successful breeding programs by accurately tracking reproductive cycles and maintaining detailed records of mating pairs.
- Enhanced animal welfare by implementing proper feeding and watering routines.
- Enhanced communication between team members through regular meetings and progress updates regarding ongoing tasks or projects.
- Increased productivity by effectively managing daily chores such as mucking stalls, spreading bedding, and cleaning water troughs.
- Maintained a clean and organized barn environment for optimal animal health and safety.
- Safeguarded against potential hazards with routine inspections of fences, gates, and other boundary structures.
- Monitored herd health closely, identifying potential issues early to prevent outbreaks or complications.
- Provided comprehensive care to injured or sick animals, ensuring their swift recovery.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Examined animals for signs of sickness and overall herd health.
Education
High School Diploma -
Needville High School
16400 Fritzella Street Needville, Texas 7746105-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Goal oriented
- Flexible schedule
- Conflict resolution
- Sales expertise
- Meeting deadlines
- Inventory tracking
- Friendly and outgoing
- Multi-tasking strength
Languages
English
Native or Bilingual
Timeline
Sales Associate
Cavender's
05.2023 - Current
Barista
421 Coffee House and Bristo
11.2022 - 05.2023
Barn Keeper
Ronald Curry
09.2022 - 05.2023
High School Diploma -
Needville High School
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