Kaylynn Milton

Job Description:

• Sends and collects intake paperwork for each insurance/private pay family, cc’s client coordinator
• Verify insurance
• Check voicemail and return calls
• Screens and direct all therapy incoming calls as needed
• Confirm and schedule new clinic appointments
• Assist to manage clinic therapy schedule and therapists caseloads
• Collect client payments via quickbooks
• Check emails and respond in a timely manner
• Maintain and follow up on therapy “contact” list
• Work collaboratively with the Therapy Coordinator
• Assist HCBS Director with Music Therapy schedules
• Assist Client Coordinator and Practice Manager with daily tasks
• Main point of contact with therapist on insurance patients
• Update patient status on Monday.com
• Notify Practice Manager on supplies and office maintenance
• Clinic Opening/Closing Procedures
• Periodically check bathrooms and lobby for cleanliness and restock if necessary
• Create spreadsheets for therapist and clients
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Must have these Certifications:
• Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Join meetings with management for overall improvements with in business,appointment,attendance etc
• Required Certifications:

-Articles 9

-Clearance Card

-HIPPA

• Recaptured funds from 100% of delinquent accounts, consistently exceeding quotas.

• File Liens and Bonds on property

• Create and Sign Unconditional and Conditional Releases

• File and Create Demand Letters

• Use AS400 Software for all forms of notating accounts looking at payment history put accounts on hold etc

• Communicate with customers via outlook email and phone

• Process Payment through credit,check and wire funds.

• Rights to the states that your accounts are located

• Excellent Customer Service

• Do CS ,CC ,30DAY Reports

• Excel

• Microsoft Office

• Typing

• Cash Accounts (Hundreds -Millions)

• Invoices

• Notating documentation

• Processed client payments and updated accounts.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
• Analyzed accounts for delinquencies and other ongoing issues.
• Contacted customers to assess satisfaction and current needs.

• Handled merchandise in accordance with product handling standards.
• Delivered rush merchandise on tight schedules to meet customer targets.
• Notified customers of delays, decreasing calls to support.
• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.

Job Description:

Responding to all inbound requests from merchants who want to add alcohol to their menus. Cases come in to specific queue and agents will respond back with specific documentation and steps for merchants to take. All prompts are provide. They will be working on building the catalogs and transferring data. Must be familiar with different types of alcohol.

Tasks:

• Data Entry skills
• Intermediate Excel Skills
• Strong knowledge of Alcohol types and brands
• Google Docs
• Time Management
• Spreadsheets
• Strong Written email communication

• Maintained safe driving habits to protect property and general public on roadways.
• Worked with dispatch to update routes and inform customers of delays.
• Kept customers satisfied and loyal by completing timely and accurate deliveries.
• Operated with safety and skill to avoid accidents and delays.
• Maintained high customer satisfaction by working quickly and accurately.

Our Crew Members create a warm and friendly shopping experience in our stores. We answer questions,offer suggestions and ensure our customers know they are welcomed and cared for. We entertain customers and make grocery shopping an exciting adventure. Some responsibilities include:

• Working on teams to accomplish goals
• Operating the cash register in a fun and efficient manner
• Took orders, prepared meals and collected payments.
• Bagging groceries with care
• Stocking shelves
• Creating signage to inform and delight customers
• Helping customers find their favorite products
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Key Holder/Assistant Store Manager for a pop-up beauty boutique

• Greeting customers.

• Operating cash registers.

• Increasing in store sales.

• Maintaining sales floor appearance.

• Cross-selling with a focus on HairGalore specific products

• Directing customers to merchandise

• Cash deposit

• Market company on social media

• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Answered incoming calls, processed requests and relayed messages to appropriate personnel.
• Assisted manager in all aspects of business operations.

A Customer Service Representative (CSR) is responsible for maintaining Guest Service as per company standard, generating sales to maximize revenue potential and friendly customer services for our Bowling, Glow Golf, and Redemption/Prize counters. The CSR position will include Box Office Sales and Theater Concession services for our Gilbert and Rexburg locations. The CSR will also perform prize and product merchandising, food handling, housekeeping, operate a POS register, cash handling and loss prevention in adherence to all Company Policy/Store standards.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept register accurate through correct billing, payment processing and cash management practices.

• Close 25% or greater membership sales
• Answering phone calls, booking reservations and maintaining fluid operations at the front desk
• Promoting and selling Amazing Lash Memberships and retail products
• Helps maintains an impeccable clean studio *Operations Assistant *
• Promoting and selling Amazing Lash Membership and retail products to guests
• Provide Gold Standard customer service to all guests
• Answers phone calls, books reservation, and enthusiastically greeting guests
• Maintains professionalism and courtesy at all times
• Assists in administrative tasks including filing, member folder maintenance and data entry of guest records and surveys
• Desire to learn and adapt to the membership selling process
• Various duties as assigned by Studio Management.
• Documented guest preferences, services and feedback to create seamless experience for return visits.

*Seasonal Worker*

Processes merchandise to be floor ready and maintains back room and under stock to brand standards

• Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase

• Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process

• Assists with maintenance of back room and under stock, including merchandise and non merchandise, to brand standards to enable efficient replenishment

• Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale (POS) or Mobile Register

• Converts returns, offers and other promotions into larger sales.

• Provided positive first impressions to welcome existing, new and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

The primary function of a Forever 21 sales associate involves providing an excellent customer experience. Duties for sales associates include greeting customers, helping guests on the sales floor, informing customers of sales or specials, and ringing up purchases. Many Forever 21 sales associates may also need to perform several stocking, cashier, and administrative duties. Above all, every sales associate with Forever 21 must maintain the store's excellent presentation and reputation in the retail industry. Applicants with a flair for fashion may enjoy the job opportunities Forever 21 offers.

• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.