Kaylynn O'Neill
Bordentown,NJ
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Laurel Creek Country Club. Mastered conflict resolution and relationship management, significantly improving guest retention. Skilled in planning and coordination, ensuring seamless service delivery. Demonstrates a strong work ethic and professional demeanor, contributing to a positive and productive work environment.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Laurel Creek Country Club
08.2023 - Current
- Collaborate with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Quickly reset and clean up tables after customers leave to enable speedy turnaround and guest flow.
- Manage multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Support fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Utilize time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests' needs.
- Ability to remain calm and poised when dealing with difficult customers or during busy shifts.
- Assist in training new waitstaff members, contributing to a cohesive team environment.
- Balance excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Customer Service Representative
Wawa
08.2020 - 08.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Applied Science - Criminal Justice
Rowan College At Burlington County
Mount LaurelSkills
- Excellent communication
- Conflict de-escalation & resolution
- Relationship building and management
- Patience and Empathy
- Planning and coordination
- Strong Work Ethic
- Professional Appearance
Timeline
Restaurant Waiter
Laurel Creek Country Club
08.2023 - Current
Customer Service Representative
Wawa
08.2020 - 08.2023
Associate of Applied Science - Criminal Justice
Rowan College At Burlington County
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