Kaylynn Phillips
Lutz,FL
Summary
A dedicated student that's willing to learn,adapt, and grow. Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey. Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. Hardworking Peer Support Specialist committed to coaching peers through life challenges. Develops customized plans for individual issues. Engaging and outgoing with strong communication skills.
Overview
4
4
years of professional experience
Work History
Overnight Cashier
Sanwah Farmers Market
05.2024 - Current
- Check prices and be knowledgeable of items around the store
- Checkout all customers and process bulk orders, while bagging all items appropriately and organizing their cart
- Process all types of payments such as cash, card, checks, snaps, EBT, etc
- Resolve all issues with customers & attempt to prevent miscans/theft
Community Leader Assistant
Hillsborough County Youth Program
04.2022 - 06.2023
- Welcome guests and direct them to the appropriate person/office
- Answering and transferring phone calls to employees and taking messages
- Perform basic filing, recordkeeping, faxing, transcribing, and typing
- Answer questions and provide relevant information to visitors, customers, and employees
- Maintain reception area and all common areas in a clean tidy matter at all times
Behavioral Health Specialist Mentee
St. Xiaver Home Health Care Services Inc
04.2021 - 12.2022
- Escorting or transporting patients inside the facility or ot appointments off campus
- Basic intervention skills such as previous coping methods, and relaxation techniques during an escalating crisis
• Communicating with staff, patients and their family members as needed
• Assist supervisor with program schedule, including group activities, appointments, and individual check-ins
• Monitor and anticipate client needs, including crisis intervention, and provide instruction ni settings such as school, home, clinic, and community location
• Reroute calls and inquires to supervisor, file incoming documents, and label as sensitive.
Education
Associate's Degree - Psychology
Hillsborough Community College
10451 Nancy Watkins Dr, Tampa, FL 3361906-2028
Skills
- Adaptability
- Emotional Intelligence
- Attention to Detail
- Organization
- Communication
- Teamwork
- Peer Support Techniques
- Peer Support Strategies
- Patient care and appointment scheduling
- Patient triage and demographics
- Communicate with families as needed on patients progress
- Manage program schedules, including group activities, appointments, and check ins
Languages
English
Full Professional
Timeline
Overnight Cashier
Sanwah Farmers Market
05.2024 - Current
Community Leader Assistant
Hillsborough County Youth Program
04.2022 - 06.2023
Behavioral Health Specialist Mentee
St. Xiaver Home Health Care Services Inc
04.2021 - 12.2022
Associate's Degree - Psychology
Hillsborough Community College
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