Summary
Overview
Work History
Education
Skills
Timeline
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Kaylynn Pierce

Sebring,FL

Summary

Dynamic professional with a proven track record at Petsmart, enhancing pet-owner relationships through effective training and support. Skilled in interpersonal communication and organization, I excel in creating engaging customer experiences, leading to a significant increase in client satisfaction. Expert in multitasking and problem-solving, consistently achieving targets and fostering team growth.

Overview

3
3
years of professional experience

Work History

Pet Trainer

Petsmart
06.2021 - 05.2022
  • Conducted group training sessions to promote socialization and interaction among different pets and pet owners.
  • Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
  • Educated pet owners on proper handling techniques, fostering stronger human-animal bonds and preventing future behavioral issues.
  • Offered post-training support to clients by providing troubleshooting advice and follow-up consultations as needed.
  • Organized workshops and seminars for pet owners to enhance their knowledge of animal psychology, nutrition, and overall wellbeing.
  • Addressed specific behavioral problems such as aggression, separation anxiety, and excessive barking with targeted training interventions.
  • Promoted a safe environment during group classes by enforcing strict safety guidelines and protocols for all participants.
  • Enhanced communication between pets and their owners through teaching basic command cues, ensuring better cooperation at home.
  • Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
  • Maintained detailed records of each pet''s progress throughout the training program to track improvements over time.
  • Utilized various forms of enrichment activities during sessions to keep pets engaged and motivated during the learning process.
  • Increased client satisfaction by offering personalized consultations to address unique challenges faced by each pet owner.

Sales Associate

Petco
07.2020 - 12.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Sales Associate + Animal Care Specialist

Petsmart
04.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

GED -

Sheridan Technical College
Hollywood, FL
2018

Skills

Flexible and Adaptable

Interpersonal Communication

Decision-Making

Self-Motivated

Teambuilding

Problem-Solving

Multitasking Abilities

Organization and Time Management

Detail oriented

Timeline

Pet Trainer

Petsmart
06.2021 - 05.2022

Sales Associate

Petco
07.2020 - 12.2020

Sales Associate + Animal Care Specialist

Petsmart
04.2019 - 01.2020

GED -

Sheridan Technical College

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Kaylynn Pierce