Kaylynn Rudy
Wauconda,IL
Summary
Dedicated and results-oriented sales executive poised to elevate sales strategies and optimize operational efficiency for heightened profitability and client acquisition. Adept at refining sales methodologies to enhance effectiveness and bolster organizational performance. Proficient in cultivating high-performing teams through a meticulous and data-driven leadership style. Committed to fostering a culture of empowerment and accountability, leveraging servant leadership principles and emotional intelligence to develop future leaders and drive sustained success
Overview
14
14
years of professional experience
Work History
Head of Sales
Quill, division of Staples
Lincolnshire, IL
04.2018 - Current
- Directed all Quill sales campaigns and strategies, exceeding annual sales targets of $450M while maintaining gross margin.
- Cultivated a growth-oriented culture, expanding Quill's customer base through small and medium business acquisitions and market share capture.
- Led sales teams across the US and Canada, achieving high engagement scores among 250+ sales associates.
- Implemented new compensation models, standard operating procedures, and KPIs to optimize team performance.
- Developed innovative strategies and process enhancements, resulting in increased conversion rates and team productivity.
- Provided comprehensive management support, including hiring, coaching, motivation, and performance appraisal.
- Collaborated with senior leadership teams at Quill and Staples to enhance customer experience through product, pricing, and marketing strategies.
- Fostered an inclusive and diverse organizational culture, promoting engagement and energy among team members.
- Managed all selling tools, including Salesforce CRM, chat, voice, and complex customer solutions, to support sales growth and customer satisfaction.
Director of Sales
Stericycle
Northbrook, IL
02.2016 - 04.2018
- Directed a team of 140 Sales Team Members and 9 Sales Managers across diverse business units, with a strategic focus on new customer acquisition, retention, and service line optimization, including Compliance, Pharmaceutical Waste, and consumable healthcare products.
- Spearheaded sales transformation initiatives to align with Long-Range Planning (LRP) objectives, involving team restructuring, enhanced recruitment strategies for top talent acquisition, improved lead quality, heightened team member engagement, and implementation of comprehensive training programs.
- Streamlined our customer contact strategy to foster retention, enhance loyalty, and elevate the quality of sales interactions.
- Prioritized leadership development, guiding managers in transitioning from metric-focused approaches to effective people management, emphasizing accountability, servant leadership principles, adept time management, and adept handling of challenging conversations.
- Collaborated closely with marketing and operations teams to amplify lead generation efforts and elevate the overall customer experience.
- Elevated levels of customer satisfaction by promptly addressing concerns and delivering tailored solutions to meet unique client needs.
Marketing Manager
Stericycle
Northbrook, IL
07.2014 - 02.2016
- Enhanced brand visibility and cultivated lead generation by orchestrating comprehensive internal and external marketing campaigns and programs.
- Drove the digital marketing strategy and cultivated vendor relationships, resulting in a 200% surge in paid online ad conversions.
- Directed product development initiatives and strategic planning processes, overseeing the creation of marketing collateral, agreements, and lead generation efforts, while providing hands-on coaching and guidance.
- Fostered seamless alignment between the sales and marketing teams to craft a unified customer journey, consequently driving notable increases in conversion rates.
Sales Manager
Stericycle
Northbrook, IL
01.2010 - 02.2014
- Consistently surpassed annual targets by over 100% through strategic sales efforts, effectively selling multiple services to new clients and facilitating upgrades for existing customers, with a particular emphasis on leveraging our Compliance Services.
- Demonstrated effective leadership in driving a high-performing sales team, providing motivational coaching and implementing performance-driven incentives.
- Implemented proactive management strategies and enhanced sales training protocols, resulting in substantial sales growth and increased profitability.
- Successfully managed and coached teams ranging in size from 10 to 25 members to consistently achieve monthly metrics and objectives.
- Developed and delivered comprehensive training programs focusing on value-based selling, objection handling techniques, fostering a sense of urgency, and promoting customer engagement.
- Oversaw the monthly, quarterly, and annual forecasting of headcount requirements and sales goals to ensure alignment with organizational objectives.
Education
Bachelor of Arts -
Trinity International University
Deerfield, IL08-2015
Skills
- Leadership Development
- Building engaging culture
- Sales Process &Reporting
- Account Management
- Business Development
- Sales Operations
- Sales Coaching
- Pipeline Management
- Solution Selling
- Customer Focused
- Strategic Planning
- CRM Proficiency
Timeline
Head of Sales
Quill, division of Staples
04.2018 - Current
Director of Sales
Stericycle
02.2016 - 04.2018
Marketing Manager
Stericycle
07.2014 - 02.2016
Sales Manager
Stericycle
01.2010 - 02.2014
Bachelor of Arts -
Trinity International University
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