Microsoft Office 360
Years of Personal Work Experience
Hi, I’m
KayLynn Smith
Fishers,IN
"It is our attitude at the beginning of a difficult task which, more than anything else, will affect its successful outcome."
William James
Summary
Talented Program Director skilled in handling administrative, operational & outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 8+ years of experience to new professional challenges with a growth-oriented & employee focused organization.
Overview
8
2
Certificate
Work History
Bridges Of Indiana/ Sevita Health
Program Director
10.2021 - Current
Job overview
- Manage 50+ clients, routinely interacting with case managers, providers, families, & available resources to develop individualized client care plans.
- Communicate regularly with key stakeholders regarding revised training programs, communication improvements, employee development and retention efforts, annual performance evaluations, & scheduling needs.
- Conduct reviews, audit financial reports, complete services rendered summaries, weekly funding & compliance reports, & payroll reconciliations for employees and vendors.
- Respond to injuries, accidents, & allegations of abuse & misconduct by following company policies & when appropriate involving law enforcement.
- Successfully implemented new policy's, procedures, and regulations after a new owner purchased Sevita Health in May '22.
Pudders
Bartender/Manager
04.2020 - Current
Job overview
- Developed business plans & content that increases bar revenue through innovative promotional concepts, specialty drinks, & customer-focused events.
- Handle escalated customer concerns with speed & knowledge support to achieve optimal satisfaction & maintain long-term loyalty.
- Communicate with staff, vendors & contractors regarding invoices & payment status to facilitate AP & AR procedures.
- Recruit & train new members of guest services team.
Caregiver, Inc
Program Coordinator
07.2021 - 10.2021
Job overview
- Secured housing, medical care, & employment for clients by collaborating with various community agencies.
- Conducted daily inspections of building for security purposes & identified issues requiring immediate resolution.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions & energy requirements.
- Monitored program performance & outcomes for successful delivery of services. Inclusive of managing staff schedules, filling open staff vacancies, reviewing payroll, examining financial statements, & records.
Indiana Grand Racing And Casino
Hostess/Busser
02.2016 - 03.2020
Texas Corral
Hostess
10.2015 - 04.2016
Indiana Grand Racing And Casino
Hostess
03.2015 - 10.2015
Education
Indiana State UniversityTerre Haute, IN
Bachelor of Science from Psychology
Skills
- Microsoft 360 Office
- Salesforce
- Policy & Procedure Improvement
- Strategic Planning & Implementation
- Performance Management
- Conflict Resolution
- Relationship Management
- Detailed Orientated
Software
Salesforce
Certification
- Certified First Aid/CPR/AED Instructor, American Red Cross - 12/17/2021
- Certified Adult First Aid/CPR/AED, American Red Cross - 06/11/2021
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Director
Bridges Of Indiana/ Sevita Health
10.2021 - Current
Program Coordinator
Caregiver, Inc
07.2021 - 10.2021
Bartender/Manager
Pudders
04.2020 - Current
Hostess/Busser
Indiana Grand Racing And Casino
02.2016 - 03.2020
Hostess
Texas Corral
10.2015 - 04.2016
Hostess
Indiana Grand Racing And Casino
03.2015 - 10.2015
Indiana State University
Bachelor of Science from Psychology
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