Kaylynna Saephanh

Checking patients in and out, appointment scheduling, processing insurance eligibility, collecting all necessary information from patients, ensuring the accuracy of all data

• Importing patient records, processing incoming referrals, patient charting, manage approximately 60+ incoming calls, emails and faxes per day from patients', doctors' office, vendors and pharmacies, audits, educating patients about health maintenance and disease prevention, and answering their questions
• Taking vitals, TB test and Injections, and also assisting in procedures, sanitizing and restocking exam rooms, and oversee inventory for medical and office supplies
• Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.

• Fostered welcoming environment, greeting patients warmly upon arrival
• Checking patients in and out, appointment scheduling, having excellent verbal communication skills to answer multiple phone lines, respond to patient questions, and liaise with medical providers, perform data entry tasks and maintaining electronic records for patients, and to provide relevant paperwork to physicians and other medical personnel
• Managing medical billing and financial information, processing insurance eligibility, collecting payments, and preparing receipts
• Processing incoming referrals, receiving and assigning faxes.
• Developed strong relationships with patients, fostering loyalty and trust in the practice

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• Assists seniors with their day-to-day living needs, taking their vitals, ensuring clients take their daily medications on time, assisting with personal hygiene, meal prep daily, errands, transportation, help make their doctor appointments, light housekeeping, and companionship.

• Bringing greater levels of assistance to clients with Parkinson's disease, Prader Willi, Schizophrenia, Bipolar Disorders, Dementia, Alzheimer, and Cerebral Palsy
• Weekly thorough one-on-one customized personal care
• Assist with personal hygiene, vitals, light housekeeping, preparing meals, making sure clients are taking their daily medications, taking them to do their personal errands, and to all doctor appointments.