Kaylynne Enloe

• Managed a multiline phone system with up to 100 calls per day, handling and directing applicant and client inquiries.
• Assisted with timecard/payroll organization and all administrative functions for the office.
• Supported company's database of clients and applicants, providing assistance with recruiting, including onboarding of new applicants.
• Contributed to office growth through a strategic marketing plan; new business development, client retention, and recruitment marketing.

• Cultivated advanced analytical skills to assess complex films, resulting in reliable reports.
• Proactive time management; managed multiple assignments simultaneously, maintaining a high level of accuracy and professionalism.
• Provided constructive criticism that positively contributed improvement of film quality within the industry.
• Built and maintained positive rapport among new filmmakers and industry professionals.

Adapted to multiple contracts, yielding excellence in all areas of customer experience and work performance.

• Project Bard: Developed accurate and informative data for Google Gemini's AI chatbot prior to launch in 2023.
• Project TaxAct: Streamlined the tax filing process through inbound calls, resulting in reduced errors and improved accuracy.
• Project Redwood: Managed high-volume inbound calls, providing exceptional service to customers needing assistance with their e-bike purchase, or existing orders.
• Project Florida: Assisted claimants in navigating the unemployment benefits system, addressing concerns and inquiries promptly and efficiently.
• Project Atlas: Aided clients in navigating economic impact payments through live inbound calls.

• Inducted into this academic honor society, gaining access to various networking opportunities.
• Researched and reported on fellow Phi Beta Kappa members for The Key Reporter, enhancing investigative journalism skills and consistently meeting deadlines.
• Conducted email and phone interviews with primary and secondary sources to gather content and newsworthy information.
• Authored and published five Chicago-style articles on the official Phi Beta Kappa website.

• Spearheaded marketing campaigns and promotions yielding 10% increase in overall sales.
• Built and maintained strategic buyer-seller relationship to maximize profit and create brand loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Author for the Campus Herald; relayed press releases and published articles highlighting critical resources, local events, and current topics.
• Editor of the Arts & Entertainment section; meticulously managed content and layout of multiple segments.
• Streamlined collaborations with JWU Live; created and presented original features with renowned campus radio.

• Managed comprehensive records for over 100 clubs and organizations at JWU, collaborating closely with club leaders to ensure accurate, up-to-date documentation and compliance for full benefits.
• Provided hands-on support at two events, assisting staff and students with table arrangements and decorations to enhance event ambiance.
• Demonstrated strong attention to detail and organizational skills in managing paperwork processes to support student clubs and organizations.

● Greeted customers

● Kept track of reservations and server rotation

● Seated customers as quickly as possible

● Counted money in the register

● Looked over the register while staying alert for customers

● Sorted orders for customers to pick up at the counter