Kayma Fenter
Wichita Falls
Summary
Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.
Overview
11
11
years of professional experience
Work History
FBSS Specialist II
Department of Family Protective Services
11.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Recommending appropriate actions needed to resolve stressful family situations that lead to child abuse or neglect.
- Helping families identify their own strengths and needs to achieve safety for their children while preserving the family.
- Building community relationships with law enforcement agents, therapists, court personnel, and representatives from various agencies and organizations.
- Visiting homes to assess risk of child abuse/neglect, plan for child safety, and strengthen families so they can function without CPS intervention.
- Responding quickly in a crisis situations.
- Talking with families about things such as income, money management, and personal relationships that they will probably consider personal and private.
Human Services Technician
Department of Family Protective Services
10.2022 - 11.2023
- Transporting clients - mostly children - in your personal vehicle.
- Handling verbal abuse by children or parents who may be angry and scared.
- Working under pressure when a quick response is needed in a crisis situation.
- Staying objective and having empathy with families who live in stressful situations, and with people who might have abused children.
- Working on a team, which involves helping with crisis situations in other units.
- Documenting and organizing information in a computer system and on paper.
- Various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.
Rehabilitation Technician II
North Texas State Hospital
04.2020 - 10.2022
- Prepares materials for assessments using the data from prior assessments and assists in conducting assessments as directed.
- Accompanies individuals to and from activities and appointments, if required.
- Prepares materials for therapeutic activities and maintains an adequate supply of materials.
- Performs housekeeping duties in therapeutic activity areas as instructed.
- Provides assistance to individuals for an assigned therapeutic specialty, (e.g., supported employment job coaching and/or vocational rehabilitation and vocational/day program) through hands-on methods.
- Performs direct contact observations and completes observation notes.
- Collects data related to treatment plans as instructed.
- Provides feedback to the interdisciplinary team about the individual’s progress, works with Direct Support Professionals (DSP) to maintain a connection and assists with the development of treatment plans for the assigned discipline.
- Provides treatment goals that are feasible for the team to implement that are also in the best interest of the individual.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Maintains current skills in relation to assigned responsibilities.
CNA
Senior Care
04.2019 - 12.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Collections Representative
AT&T
06.2016 - 04.2019
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
Shift Manager
Pizza Hut
08.2014 - 05.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Associate of Arts - General Studies
Vernon College
Wichita Falls, TX08-2023
High School Diploma -
S. R Rider High School
Wichita Falls, TX05-2016
Skills
- Behavioral support
- Team player
- Expert problem solving
- Professional boundaries
- Goal oriented
- Analytical thinking
- Client assessment
- Data entry
- Workplace safety
- Trauma-informed care
- Maintaining confidentiality
- Emotional support
- Training and mentoring
Timeline
FBSS Specialist II
Department of Family Protective Services
11.2023 - Current
Human Services Technician
Department of Family Protective Services
10.2022 - 11.2023
Rehabilitation Technician II
North Texas State Hospital
04.2020 - 10.2022
CNA
Senior Care
04.2019 - 12.2019
Collections Representative
AT&T
06.2016 - 04.2019
Shift Manager
Pizza Hut
08.2014 - 05.2016
Associate of Arts - General Studies
Vernon College
High School Diploma -
S. R Rider High School
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