Kayme Black

• Translated user needs into actionable items that could be addressed by IT teams.
• Identified opportunities for cost savings through process automation initiatives.
• Provided technical support during user acceptance testing cycles.
• Developed reports using SQL queries to track progress against key performance indicators.

• Collaborated with stakeholders across departments to define requirements for new projects.
• Conducted interviews with subject matter experts to gather information on existing systems and procedures.
• Created detailed process flows and user stories to document system requirements and design solutions.
• Developed reports using SQL queries to track progress against key performance indicators.
• Identified gaps between current state and desired future state operations.
• Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
• Gathered feedback from end users regarding usability issues related to applications or systems.
• Analyzed existing systems and processes to identify areas of improvement.
• Provided technical support during user acceptance testing cycles.
• Prepared documentation summarizing findings from stakeholder meetings and workshops.
• Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
• Assisted in developing training materials for internal staff on new products or services.
• Identified opportunities for cost savings through process automation initiatives.
• Presented complex technical concepts in clear manner suitable for non-technical audiences.
• Translated user needs into actionable items that could be addressed by IT teams.
• Evaluated business processes for improvement opportunities through automation or streamlining.
• Drafted functional specifications documents outlining project scope, objectives and deliverables.
• Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
• Gathered and organized data to analyze current industry trends.
• Created and designed business intelligence databases, spreadsheets or outputs.

The primary responsibility was to learn the current TDCJ systems and processes. I worked with the stakeholder to gather data and document what the user needed by filling out Business Justification Form. I worked to identify gaps between current state and future state operations of the TCOMMI system.

• Head Warden Executive Administrative Assistant
• 1 year 1 month

• I help families secure their finances in the event of a tragedy by fitting them with the right life insurance policy or annuity. I also work with the surrounding communities and provide American and Texas flags to local nonprofit organizations. We help donate food, clothes, etc to people in need in the community and work toward having a common bond with each other.
• 6 years 5 months

• 3 years 9 months

• The primary responsibility is to test the customer product through the process of creating use cases/Test plans, scenarios, and using task and workflow analysis while providing continuous improvement that enhances service delivery. Working with all levels of management, employees, and customers geared toward delivering and improving tools-related processes. Make recommendations for enhancements based on knowledge of ServiceNOW product, working as a team.
• 8 months

• The primary responsibility is to collect requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, task and workflow analysis while providing continuous improvement that enhances service delivery. Working with all levels of management, employees, and customers geared toward delivering and improving tools-related processes. Make recommendations for enhancements based on knowledge of ServiceNOW product, working as a team.
• 1 year 4 months

• The primary responsibility is to collect requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, task and workflow analysis while providing continuous improvement that enhances service delivery. Working with all levels of management, employees, and customers geared toward delivering and improving tools-related processes. Make recommendations for enhancements based on knowledge of ServiceNOW product and Remedy, working as a team.
• 10 months

• Work one on one with patients, apply electrical stimulation/ultrasound, massage the patient, go through exercises with patient, enter in data in WebPT (physical therapy software) from patients chart, schedule appointments, water aerobic instructor
• 2 years 10 months

• Responsible for assisting customers with their wants/needs/interests, helping customers find certain items in the store, checking customers out, greeting customers with a friendly welcome, helping with stocking shelves, re-arranging the store floor plans and inventory, helping un-dock the truck and un-packing items to put on the floor, cleaning and maintaining cleanliness of the store.
• 1 year 1 month