Summary
Overview
Work History
Skills
Timeline
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Kayne Gragas

San Pedro,California

Summary

Dynamic professional with a proven track record in customer service and team collaboration, demonstrated during tenure at Starbucks. Skilled in cash handling and customer service, adept at enhancing customer satisfaction and streamlining operations. Leveraged excellent memory and professional demeanor to improve service efficiency and team synergy, contributing to significant workplace improvements.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
08.2022 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Customer Service Representative

Ambulnz Health / Tempositions Inc.
03.2022 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Warehouse Worker

People Ready Temp Agency
12.2019 - 11.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Shipping and Receiving Clerk

Creative Pet Supply
01.2019 - 07.2019
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.

Track Operator

Go Cart World
11.2014 - 06.2015
  • Provided exceptional customer service to passengers, addressing inquiries and concerns promptly and professionally.
  • Assisted in the development of training programs for new track operators, improving overall team competency.
  • Demonstrated exceptional attention to detail in maintaining accurate records of train movements, incidents, and other relevant data for management review.
  • Monitored weather conditions affecting track operations and took appropriate action when necessary for passenger safety.
  • Collaborated with maintenance teams to address track repair needs, minimizing service disruptions.

Store Associate

Albertsons
05.2014 - 09.2014
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Excellent memory
  • Menu Memorization
  • Professional Demeanor
  • Excellent math skills
  • Customer Service

Timeline

Barista

Starbucks
08.2022 - 10.2023

Customer Service Representative

Ambulnz Health / Tempositions Inc.
03.2022 - 08.2022

Warehouse Worker

People Ready Temp Agency
12.2019 - 11.2020

Shipping and Receiving Clerk

Creative Pet Supply
01.2019 - 07.2019

Track Operator

Go Cart World
11.2014 - 06.2015

Store Associate

Albertsons
05.2014 - 09.2014

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Kayne Gragas