Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayniq Hopkins

Richmond,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Capital One
11.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Virginia Premier Health Plan
11.2021 - 07.2022
  • Handled customer insurance inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns and claims quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Unarmed Security Guard

Allied Universal Security Services
01.2020 - 05.2020
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Conducted safety checks, inventory checks and security assessments to apply protective measures.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.

Cashier Team Lead

Arbys Resturant
09.2017 - 12.2019
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Education

High School Diploma -

Lynnhaven Academy
Richmond, VA
06.2019

Skills

  • Professional Telephone Demeanor
  • Customer Relations
  • Calm and Professional Under Pressure
  • Computer Proficiency
  • Critical Thinking
  • Data Evaluation

Timeline

Customer Service Representative

Capital One
11.2022 - Current

Customer Service Representative

Virginia Premier Health Plan
11.2021 - 07.2022

Unarmed Security Guard

Allied Universal Security Services
01.2020 - 05.2020

Cashier Team Lead

Arbys Resturant
09.2017 - 12.2019

High School Diploma -

Lynnhaven Academy

Similar Profiles

CREATE PROFILE
Kayniq Hopkins