Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaynisha Ballet

Sidell,LA

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

8
8
years of professional experience

Work History

Cashier

Rouses Supermarket
05.2020 - 04.2022
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Stocked, tagged and displayed merchandise as required.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed refunds and exchanges in accordance with company policy.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Apartment Leasing Agent

Roscoe Properties
01.2018 - 05.2020
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Coordinated appointments to show marketed properties.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Provided exceptional customer service by promptly responding to inquiries and addressing concerns from both current residents and prospective clients alike.
  • Optimized tenant retention rates through proactive communication and attentive customer service, creating a sense of loyalty among residents.
  • Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
  • Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Greeted clients, showed apartments, and prepared leases.
  • Cultivated interpersonal skills by building positive relationships with others.

Sales Associate

Family Dollar
12.2018 - 07.2019
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Gained extensive knowledge in data entry, analysis and reporting.

Technical Support Representative

Empereon Call Center
01.2017 - 03.2018
  • Configured hardware, devices, and software to set up work stations for employees.
  • Implemented feedback from customers to improve overall quality of support services provided by the team.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Created user accounts and assigned permissions.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Managed time efficiently in order to complete all tasks within deadlines.

Team Member

RaceTrac
02.2014 - 12.2016
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Assisted customers in selecting merchandise best suited to needs.
  • Facilitated successful project outcomes through meticulous organization of resources while maintaining open lines of communication among stakeholders.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Followed inventory management and loss prevention policies to minimize shrink in store.

Education

GED -

Mississippi Gulf Coast Community College
Gulfport, MS
06.2015

Skills

  • Reliability and punctuality
  • Staff Supervision
  • Basic Mathematics
  • Liquor regulations and compliance
  • Inventory Control
  • Merchandise Packaging
  • Reports and documents
  • Decision-Making
  • Service Schedule Coordination
  • Defect Analysis and Resolution
  • Call Center Operations
  • Retail Merchandising
  • POS System Operation
  • Cold-calling
  • Loading and unloading

Timeline

Cashier

Rouses Supermarket
05.2020 - 04.2022

Sales Associate

Family Dollar
12.2018 - 07.2019

Apartment Leasing Agent

Roscoe Properties
01.2018 - 05.2020

Technical Support Representative

Empereon Call Center
01.2017 - 03.2018

Team Member

RaceTrac
02.2014 - 12.2016

GED -

Mississippi Gulf Coast Community College

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Kaynisha Ballet