KAYODE OSUNJAYE
Winnipeg,Manitoba
Summary
System Operations and Network Administrator Specialist, with more than 4 years’ cumulative work experience in top Insurance and Non-for-profit organization in Winnipeg.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intermediate System Operations Support Specialist
Canada Life Assurance Company
07.2022 - Current
- System Operations and monitoring
- Provide technical support via telephone and email
- Define, diagnose, and troubleshoot consumer product problems
- Assist customers with clear communication and step-by-step solutions
- Follow appropriate escalation process of unresolved issues
- Systems experience: MS Active Directory, Exchange, SQL databases, Remote Desktop Services, VMware/vCenter, group policy management
- Networking troubleshooting steps using applications like: Splunk, Meraki, Ubiquiti, Cisco, firewall, TCP/IP protocol, IP addressing, VPN, networking design, SSL certificates, DNS, DHCP, VOIP & cloud-based phones.
Software Specialist
The Link: Youth and Family Supports. Formerly Macdonald Youth Services (MYS)
10.2020 - 02.2024
- Set up processes and procedures to monitor computers and local area networks, provide incident management on issues impacting service delivery as it relates to all systems, client server, and networks
- Provide Service desk first level support to 200 – 250 clients, staff and management on calls relating to software applications and system performance
- Create new hire account on Office 365 and assign permissions on files and folder on the shared drive, OneDrive, and SharePoint
- Identify and eradicate malicious system infiltration including any physical security issue as it relates to Datacenter environment
- Train and support staff with software use and working with staff and all users
- Offered analysis of existing third-party IT desktops and networks
- Oversee the Inventory of all computers and peripherals
- Configure and administer Internet connectivity and Local Area Network (LAN) and provides related onsite services
- Install, configure, maintain, test and upgrade computer hardware and software, including network hardware and software at both the file server and workstation levels.
24-7Intouch - Customer Service Representative
10.2018 - 06.2022
- Provide customer service support to clients, and team members using modern IT tools and communicate using phone, email, and slacks
- Resolve clients concerns swiftly and professionally through phone, emails, chats and social media
- Act professional, detailed and accurate to make sure clients get satisfactory experience
- Consistently achieve above 95% first time resolution score and client feedbacks score weekly
- Accountable for creating and summarizing reports using excel and PowerPoint.
Education
Network System Administrator -
Robertson College
11.2020
MSc in Pharmaceutical Chemistry -
University of Lagos
Lagos, Nigeria01.2012
BSc in Chemistry -
Lagos State University
06.2008
Skills
- Analytical skills to assess multiple situations and perspectives and arrive at an appropriate solution for the customer
- Mathematical aptitude knowledge
- Strong organization and time management skills
- Excellent verbal and Communication skills
- Sound attention to details
- Ability to adapt to change
- Excellent Oral and written skills
- Proficient in Microsoft excel and Access
- Certified AWS Cloud practitioner CLF-C02
- Experience in operating and supporting Microsoft office 365 and applications, windows server 2012- 2019, SharePoint, Azure, Exchange
- Server Administration- Windows Server
- Sound Maintenance Skills
- Experienced using Jira, SQL
- Cloud computing – Azure and AWS
Certification
AWS certified cloud practitioner AWS CLF-C02
February 9th 2024 - February 9th 2027
Timeline
Intermediate System Operations Support Specialist
Canada Life Assurance Company
07.2022 - Current
Software Specialist
The Link: Youth and Family Supports. Formerly Macdonald Youth Services (MYS)
10.2020 - 02.2024
24-7Intouch - Customer Service Representative
10.2018 - 06.2022
Network System Administrator -
Robertson College
MSc in Pharmaceutical Chemistry -
University of Lagos
BSc in Chemistry -
Lagos State University
Similar Profiles
James DrouinJames Drouin
Software Developer at Canada Life Assurance CompanySoftware Developer at Canada Life Assurance Company
Hoàng Nguyễn Hoàng Nguyễn null
Group Underwriter at Canada Life Assurance CompanyGroup Underwriter at Canada Life Assurance Company
Marilyn Jarrett-McFarlaneMarilyn Jarrett-McFarlane
Sales Support Associate at Canada Life Assurance CompanySales Support Associate at Canada Life Assurance Company
Ajitesh SandhuAjitesh Sandhu
Customer Service Specialist at Canada Life Assurance CompanyCustomer Service Specialist at Canada Life Assurance Company
Mary GirardMary Girard
Support Worker at Wabaseemoong Jordans PrincipleSupport Worker at Wabaseemoong Jordans Principle