Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kayoko Jackson

1479 E Intruder Cir, Virginia Beach,VA

Summary

Proven to excel in fast-paced environments, I leveraged my attention to detail and positive customer engagement at Walmart to enhance shopping experiences and streamline operations. Skilled in merchandise selection and order accuracy, I consistently met quality goals, achieving high customer satisfaction ratings. My adept relationship-building and reporting skills have driven efficiency and client trust across roles.

Overview

22
22
years of professional experience

Work History

Front End Associate /Online Personal Shopper

Walmart
02.2019 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Assisted customers with self-checkout machine operations.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Inventory / Logistic Assistant

Henkel Japan Ltd.,
04.2005 - 11.2005
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored inventory using SAP to maintain sufficient supply levels to meet business and customer needs.
  • Generated, distributed and filed copies of all billing paperwork.
  • Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.

Logistics Administrative Assistant

CellFree Sciences Co., Ltd.
10.2004 - 04.2005
  • Corresponded and negotiated with overseas clients via E-mail in English regarding receiving orders, quotes, invoices, shipping instructions, delivery due dates, reports and receipts.
  • Reported all sales and orders to accounting department and filed all related paperwork.
  • Completed forms, reports, logs, and records to quickly handle all documentation.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing and scheduling appointments and organizing itinerary.
  • Managed phone and email correspondence promote quicker response to client inquiries and handled incoming and outgoing mail and faxes properly.


  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Administrative Assistant/Customer Support

Totech Corporation INC.
10.2002 - 09.2004
  • Answered 30-50 phone calls a day, forwarding calls to 3 departments for a staff of over 40, ensuring timely and accurate messages to appropriate staff and greeted with visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation.
  • Resolved customer complaints to the customer satisfactions and effectively diffusing emotionally charged situations.
  • Completed repair service request forms and faxed to contact center promptly to schedule appointments.

Education

Associate of Arts - English Language And Literature

Bunkyo Junior Women's College
Chigasaki, Kanagawa, Japan
09.1998

Skills

  • Positive Customer Engagement
  • Sales proficiency
  • Merchandise Selection and Recommendations
  • Attention to Detail
  • Company Procedure Adherence
  • Verifying Order Accuracy
  • Relationship Building
  • Task Prioritization
  • Teamwork and Collaboration
  • Security Practices
  • Cash Handling
  • Payment Processing

Languages

Japanese
Native or Bilingual
English
Professional Working

Timeline

Front End Associate /Online Personal Shopper

Walmart
02.2019 - Current

Inventory / Logistic Assistant

Henkel Japan Ltd.,
04.2005 - 11.2005

Logistics Administrative Assistant

CellFree Sciences Co., Ltd.
10.2004 - 04.2005

Administrative Assistant/Customer Support

Totech Corporation INC.
10.2002 - 09.2004

Associate of Arts - English Language And Literature

Bunkyo Junior Women's College

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Kayoko Jackson