Kayombo Kamawu

Oversaw the development and execution of long-range and short-term strategic plans for Adult and Community Programs.

Served as a trusted advisor to the CEO and executive leadership team; ensured all program initiatives supported strategic plans and aligned with company core values and culture.

• With a management Scope of more than $20 million in annual revenue and a 250-person staff across 15 company facilities and locations, spearheaded efforts to restructure the division from a regional model to centralized structure, improving efficiency and reducing staffing, technology, and general resource costs while increasing State Funder involvement and engagement.
• Staffed and built a new Medication Administration Program (MAP) with an external program to train all staff to certification; Built structure and oversight and effectively reduced reportable Medication Occurrences by 65% over six months, eliminating need for further state review.
• Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
• Led operational team of 5 in creation, roll out, and management of new Electronic Health Records Software, including highly successful mobile platforms and billing systems which saved over $100,000 of operational cost in one year.

Managed day-to-day operations for multiple locations in SE Massachusetts; served as the driving force for shaping and aligning policy decisions with organizational mission and goals.

• Guided Cross-Functional teams and partners via metrics, KPIs, and dashboards to facilitate sound decision-making and maximize results.
• With a management Scope of a $4 million P&L budget and a team of 4 direct reports and 80 employees, led development of centralized hiring practices and new processes for employee evaluation and supervision, including a three-step follow-up process for new staff; boosting retention rates from 45% to 90% over six months.
• Reduced weekly overtime usage from 25% to an average of 7% over two fiscal years (2017-2019); implemented tracking methodologies and multi-level overtime approval processes with monthly and quarterly reviews.
• Increased Quality Assurance scores of assigned programs from 46% to 85% over one fiscal year (2017-2018) by introducing monthly reviews of programmatic documentation and key performance indicators to identify errors and deficiencies.
• Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.

Guided the development and implementation of person-centered programming for all community based services in the Greater Waltham Area.

• With management Scope of 7 employment sites at 3 Boston area colleges and an average annual revenue of $500,000, systematically implemented aggressive training and development of supported employment individuals; leading to the addition of 11 new employment sites, increasing revenue to ~$1.25 million.
• Led and advised 9-person leadership team to drive centralized hiring by developing new processes for employee evaluation and supervision, resulting in measurable performance improvements.
• Collaborated on program operations with Chief Operating Officer, including offering feedback from participants and improvement recommendations.
• Organized and optimized daily operations of employment crews in each College location with consistent on-time delivery of service.