Summary
Overview
Work History
Education
Skills
References
Timeline
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Kayon Brown

Palm Bay

Summary

A highly motivated, knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

United Postal Carrier

United Postal Service, UPS
03.2021 - Current
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
  • Assists patients by providing personal services, such as bathing, dressing, and grooming
  • Helps patient care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient, advising on nutrition, cleanliness, and housekeeping.
  • Planned and cased mail in sequence of delivery for designated route.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.

Home Health Aide

Health First Private Duty
06.2016 - 06.2021
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
  • Assists patients by providing personal services, such as bathing, dressing, and grooming
  • Helps patient care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
  • Helps family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient, advising on nutrition, cleanliness, and housekeeping.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Developed rapport to create safe and trusting environment for care.
  • Provided transportation and appointments management.
  • Developed individual care plans for clients based on specific needs.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Provided direct personal care and administrative services to clients.
  • Transported clients for medical and personal outings.

Customer Service Representative

Ramada Plaza Hotel
03.2013 - 04.2015
  • Interact with guests and create a positive experience for them
  • Process guest arrivals and departures, including all necessary payments
  • Handle & coordinate room assignments and pre-arrivals
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Hotel Night Auditor

Ramada Plaza Hotel
01.2012 - 03.2013
  • Process guest charges and purchase transactions not posted by front office
  • Track room revenue, occupancy percentages and other front office statistics
  • Prepare summary of cash, checks, and credit card activities for end of day.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Performed daily inventory for keys and linens and detailed information in audit reports.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

High School Diploma -

Irvington High School
Irvington, NJ
01.2003

Skills

  • Excellent Communicator
  • Customer Relations
  • Multitasker
  • Punctual
  • Interpersonal Skills
  • Team Player
  • Efficient
  • Responsible
  • Multitasking Abilities
  • Attention to Detail
  • Organizational Skills
  • Customer Service
  • Problem Solving

References

Available on request

Timeline

United Postal Carrier

United Postal Service, UPS
03.2021 - Current

Home Health Aide

Health First Private Duty
06.2016 - 06.2021

Customer Service Representative

Ramada Plaza Hotel
03.2013 - 04.2015

Hotel Night Auditor

Ramada Plaza Hotel
01.2012 - 03.2013

High School Diploma -

Irvington High School

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Kayon Brown