Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayon Reed

Springfield Gardens,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Field Technician

Peak Systems
09.2021 - Current
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Enacted successful repairs by applying technical skills and operations knowledge.

Desktop Support Technician Level 1

Icon PLC
03.2018 - 06.2020
  • Purchased, setup and installed new computers.
  • Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.

Manager of Operations

Urban Outfitters
02.2012 - 03.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assisted in recruiting, hiring and training of team members.

Manager

Accessorize
06.2010 - 01.2012
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Martin Van Buren High School
Queens Village, NY
06.2010

Skills

  • Workplace Safety
  • Protocol Implementation
  • Interpersonal and Written Communication
  • Hardware and Software Installation
  • Printers and Peripherals
  • Project Management

Timeline

Field Technician

Peak Systems
09.2021 - Current

Desktop Support Technician Level 1

Icon PLC
03.2018 - 06.2020

Manager of Operations

Urban Outfitters
02.2012 - 03.2015

Manager

Accessorize
06.2010 - 01.2012

High School Diploma -

Martin Van Buren High School

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Kayon Reed