KAYONA MCGREGOR
NY,NY
Summary
Motivated customer service associate professional offering 7+ years of progressive retail experience with Established smooth and accurate cashier transactions by activating, counting, balancing, offlining and reconciling POS drawers and deposit accounts. Self-motivated, organized and professional working with customers. Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative cash office associate
Lowes's home improvement
07.2019 - Current
- Prepare daily bank deposits while demonstrating a keen ability to recognize and resolve discrepancies
- Conserve bookkeeping and reconciliation statements
- Print files, builds daily business folder, Review and investigate any overage are shortage errors
- Research unprocessed/ dropped sales reports, Balancing tills to previous opening day amounts
- Researching and responding to charge backs.
CASHIER
Lowes's home improvement
08.2015 - Current
- Contact customers to follow up on purchases, processing refunds
- Answered customer questions about product availability, shipment times
- Mentored new sales associates to contribute to the store’s positive culture
- Processed cash and credit payments rapidly and accurately
- Priced merchandise stocked shelves, took inventory of supplies
- Cleaned and organized the store, including the checkout desk, displays
- Served as the main liaison between customers, management and sales team
- Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Associate
Caters & Oshkosh
11.2014 - 10.2015
- Assist customers with status updates, inquiries, complaints via telephone and in person
- Worked collaboratively in a team environment
- Demonstrated use and care of merchandise
- Formulate racks and shelves to maintain the visual appeal of the store
- Assist with questions regarding the store and its merchandise
- Developed neuromas positive customer relationships through friendly greetings
- Exceptional customer service
- Verified that all customers received receipts for purchases
- Uphold adherence to all company protocols.
Food Server Assistant
Island Spice Restaurant
12.2012 - 05.2014
- Established and contained a positive work environment
- Balance tills, and process payments
- Supervised, trained and developed 15% of team members in accordance with company policies and procedures
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Prepared and monitored inventory records
- Provided friendly and attentive service
- Inventoried and restocked items throughout day
- Preserved an atmosphere of enthusiastic customer service
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
Education
Career Diploma In BOOKKEEPING - Bookkeeping
Pen Foster College
Arizona City, AZ11.2023
Certificate of completion in Pharmacy Technician assistant -
Rockland Boces
WEST Nyack, NY01.2017
Heart/NSTA (Human employment and resource national training agency) Diploma in Information technology -
Heart Trust N.T.A training center
01.2010
CXC (Caribbean examination council) Certificate of completion in Social Studies and Integrated science -
Christiana high school
01.2008
Skills
- Ability to work in a team
- Fast learner
- Strong verbal communication
- Training management
- Merchandise movements
- Skill development
- Cash handling and Goal-oriented
- Computer literate
- Customer-oriented
- Bank Deposit Preparation
- Administrative Support
- Organizational Abilities
- Data Entry Proficiency
- Records Management
- Sales Support
- Bookkeeping Support
- Paperwork Coordination
- Daily Reporting
- Cash Handling Expertise
- Deposit Preparation
- Cash Register Operation
- Cash Handling
- Documentation Skills
- Attention to Detail
- Problem Solving
- Teamwork Orientation
- Customer Service
- Cash Register Systems
- Stocking and Replenishing
- Cash Counting Machine Operations
- Cash Drawer Management
- Till Counting
- Credit and Cash Transactions
- Order Taking
- Refunds and Exchanges
- Staff Training
- Money Handling
Certification
Awarded Certification for cash office MVP for most outstanding administrative cash office associate.
Accomplishments
- Customer Follow-up
- Ensured that customers were satisfied with company products and services by performing customary purchase follow-up calls Monetary Transactions
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cash office
- Executing and developing effective accounting methods for company cash reporting transactions, delivering reports to managers, recording cash transactions in daily log, adequately researching and resolving discrepancies while maintain all accounts in organized manner
- Customer Service
- Ability to work under pressure when understaffed, policy and product knowledge as well as the ability to build relationships, ability to run and coordinate the daily operation of the customer service and cashier teams.
References
- Sharmaine cox, front end supervisor, Lowes home improvement, 845-351-3500
- Wanda Malone, assistant store manager, Lowes home improvement, 845-351-3500
- Rohan Boothe, store manager, Island Spice Restaurant, 201-800-2802
- Carters reference center, 1866-604-6572
Quote
“I can't change the direction of the wind, but I can adjust my sails to always reach my destination.” -Jimmy Dean
Jimmy Dean
Timeline
Administrative cash office associate
Lowes's home improvement
07.2019 - Current
CASHIER
Lowes's home improvement
08.2015 - Current
Sales Associate
Caters & Oshkosh
11.2014 - 10.2015
Food Server Assistant
Island Spice Restaurant
12.2012 - 05.2014
Career Diploma In BOOKKEEPING - Bookkeeping
Pen Foster College
Certificate of completion in Pharmacy Technician assistant -
Rockland Boces
Heart/NSTA (Human employment and resource national training agency) Diploma in Information technology -
Heart Trust N.T.A training center
CXC (Caribbean examination council) Certificate of completion in Social Studies and Integrated science -
Christiana high school
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