Tiona Casey
Madisonville,KY
Overview
19
19
years of professional experience
Work History
Dialysis Technician
Fresenius Kidney Care Dialysis
11.2024 - Current
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
Mortgage Associate
U.S. Bank
02.2022 - 05.2023
- Tracked employment verifications through a system in Microsoft Excel
- Managed 30+ employment files a week
- Assures compliance with bank, regulatory and investor guidelines and customer service standards.
- Communicated with internal staff in response to inquiries.
- Resolve problems and obtain all necessary documentation required for the file.
Mortgage Loan Processor
U.S. Bank
08.2021 - 02.2022
- Prepare and process mortgage loan records, files and correspondence from application through approval.
- Managed 20+ loans in pipeline
- Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application
- Researching and correcting mistakes in applications for clients
- Reviewing file documentation for missing or erroneous information
- Meeting loan application deadlines
- Assisting Loan Officer with requests and tasks needed to complete and process applications
Loan Consultant II
Lendmark Financial
11.2019 - 06.2021
- Developed new loan business and upsold existing business.
- Interviewed applicants to collect information concerning their financial needs, objectives and status.
- Assured all loans were properly documented with accurate and complete information.
- Originated, reviewed, processed, and closed customer loan proposals.
- Answered an average of 60+ calls per day by addressing customer inquiries, solving problems providing information of eligible programs available.
- Successfully closed an average of 20+ loans per month.
Assistant Manager
Mariner Finance
07.2016 - 11.2019
- Reviewed all loan agreements to ensure accuracy prior to submission.
- Provided team support on difficult customer calls as well as authorized special customer transactions
- Followed up on loans in process daily to ensure expedited processing and loan closings
- Work with peers and leadership to communicate fraud trends and share best practices, ideas and information
- Managed delinquent client accounts, worked with them to set a plan to get caught up
- Communicated with attorneys for outstanding accounts
- Analyzed data to determine fraudulent activities with personal loans/Live Checks
Machine Operator
Berry Plastics
02.2014 - 04.2016
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
State Registered Nursing Assistant
Ridgewood Terrace
01.2010 - 12.2012
- Supported patient mobility through careful transfers, ambulation assistance, and range-of-motion exercises as needed.
- Performed routine nursing assistant duties, maintaining a clean and safe environment for patients.
- Provided emotional support to patients and their families during difficult situations, promoting a positive atmosphere.
- Contributed to high-quality patient care by maintaining accurate documentation of patient information and progress notes.
- Aided in the prevention of bedsores through diligent turning/repositioning routines per established protocol.
- Provided feeding assistance to patients who required help during meal times while monitoring nutritional intake levels closely.
- Assisted nurses with daily tasks, ensuring efficient operations within the healthcare facility.
- Monitored vital signs and reported changes to nursing staff for timely intervention and treatment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Carhop Server
Sonics Drive In
07.2006 - 07.2009
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Assisted in promoting menu items and daily specials, resulting in increased revenue for the establishment.
- Operated headset communication system to take orders quickly and accurately from customers.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
Education
High School Diploma -
Madisonville North Hopkins High School
Madisonville, KY05-2008
Skills
- Self-motivated
- Exceptional communication
- Microsoft Outlook
- Microsoft Excel
- Time management
- Customer service
- Cross selling
- Upselling
Timeline
Dialysis Technician
Fresenius Kidney Care Dialysis
11.2024 - Current
Mortgage Associate
U.S. Bank
02.2022 - 05.2023
Mortgage Loan Processor
U.S. Bank
08.2021 - 02.2022
Loan Consultant II
Lendmark Financial
11.2019 - 06.2021
Assistant Manager
Mariner Finance
07.2016 - 11.2019
Machine Operator
Berry Plastics
02.2014 - 04.2016
State Registered Nursing Assistant
Ridgewood Terrace
01.2010 - 12.2012
Carhop Server
Sonics Drive In
07.2006 - 07.2009
High School Diploma -
Madisonville North Hopkins High School
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