Kayren Alexander
Houston,TX
Summary
Experienced Customer Service and Implementation Specialist with over 8 years of expertise in customer-focused environments. Proficient in leading cross-functional teams to deliver tech-driven projects, enhancing user satisfaction, and optimizing operations. Adept at identifying customer needs, guiding implementation processes, and ensuring the smooth adoption of new tools and procedures.
Overview
9
9
years of professional experience
Work History
Library Paraprofessional
Houston Public Library
12.2018 - Current
- Spearheaded the transition to virtual customer service platforms, improving remote support capabilities
- Designed and implemented online training programs to enhance customer understanding and product utilization
- Collaborated with cross-functional teams to customize CRM tools and optimize workflows
- Led the development of personalized onboarding processes and product demonstrations
Library Service Specialist
Fort Bend County Library
02.2016 - 12.2018
- Delivered technical support and taught digital literacy classes to patrons and staff
- Managed the implementation of community engagement initiatives and increased program participation
- Directed computer literacy courses
- Analyzed customer data to guide the development of targeted programs and resources
Education
Bachelor of Arts - Victim Studies
Sam Houston State University
Skills
- Customer Engagement & Support
- Project Management & Implementation
- Training & Onboarding Programs
- Process Optimization & Efficiency
- Data Analysis & Reporting
- CRM Systems & Customer Insights
- Microsoft Office Suite
- Canva
- Meta Business Suite
- CRM Systems (Microsoft Dynamics)
- Data Analysis Tools
Timeline
Library Paraprofessional
Houston Public Library
12.2018 - Current
Library Service Specialist
Fort Bend County Library
02.2016 - 12.2018
Bachelor of Arts - Victim Studies
Sam Houston State University
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