Kayren Babcock
Wylie
Summary
Dynamic Patient Service Representative with a proven track record at Methodist Gastroenterology, excelling in customer service and HIPAA compliance. Skilled in insurance verification and appointment scheduling, I enhanced patient satisfaction through effective communication and problem-solving. Committed to fostering a welcoming environment while maintaining meticulous attention to detail in electronic health records.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Methodist Gastroenterology
11.2023 - 03.2025
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Balanced deposits and credit card payments each day.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
Paraeducator, Special Education
Wylie ISD
08.2018 - 11.2023
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
- Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
- Implemented research-based interventions to address academic challenges faced by special education students.
- Facilitated communication between parents, teachers, and school staff, fostering strong relationships to support student success.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Supported students'' social-emotional development through one-on-one counseling sessions and group activities.
- Developed accessible visual aids for complex concepts, improving comprehension for diverse learners in the classroom setting.
- Cotaught lessons with general education teachers, integrating modifications for special education students seamlessly into the curriculum.
- Contributed to a positive school culture by participating in staff meetings, committees, and volunteering at extracurricular activities that supported students'' growth and development.
- Assisted in planning field trips and extracurricular activities that catered to the unique interests of special education students.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Monitored student classroom and outdoors activities to promote student safety.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Established professional relationships with parents and other teachers to increase rapport and support.
- Helped feeding and daily living skills to support physical and emotional well-being.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Assisted with communication methods to keep parents informed about child's development and behavioral issues.
Education
Psychology
Lipsomb University
Nashville, TN08-1992
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Payment collection
- Office administration
- Document filing, electronic health records (data entry proficiency)
- Conflict resolution and problem-solving
- Phone and email etiquette
- Multitasking and organization with attention to detail
- EMR
Timeline
Patient Service Representative
Methodist Gastroenterology
11.2023 - 03.2025
Paraeducator, Special Education
Wylie ISD
08.2018 - 11.2023
Psychology
Lipsomb University
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