Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KAYRON HILSON

Lake Wales,FL

Summary

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Overview

8
8
years of professional experience

Work History

Admissions Representative

Florida Technical College
04.2024 - Current
  • Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
  • Schedule as many appointments to meet with students face-to-face and discuss education plans.
  • Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
  • Reviewed admissions applications to check students' eligibility for acceptance.
  • Supported students through admissions process by answering questions and assisting with forms.

Assistant Manager

Mikey's Pool Service
02.2022 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team in applying effective quality techniques and delivering exceptional customer service.

INVENTORY MANAGER

SASSY CHICKS LL
07.2017 - Current
  • Manages inventory tracking system to record deliveries, and shipments
  • Evaluated deliveries, shipments and, product levels
  • Analyzes daily product and supply levels to anticipate inventory problems and shortages.

Trainer- Contract

IVox Solutions
12.2022 - 03.2023
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Introduced standardized training for cohesive learning environments.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Identified and recommended staff for key positions and departments.
  • Educated clients on proper use of products and systems.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.
  • Contributed to reductions in employee turnover by revamping training programs.
  • Monitored participant workflow and behaviors throughout training process.
  • Tracked attendance and evaluated progress for assigned trainees.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.

ASSISTANT MANAGER

T-MOBILE
06.2017 - 01.2022
  • Motivates the Mobile Experts to excel by providing guidance and inspirational leadership that will drive their need to succeed
  • Go All IN to support the store through development, training, and mentoring, driving behaviors that will lead to earning a place in our customer’s hearts and Mobile Expert success
  • Lead by example, staying up to date on the latest and greatest products, services, training, and leadership best practices to remain an expert resource to your team
  • Managed Store Operations daily
  • Gave support to other stores by going in and training new representatives.
  • Developed detailed plans based on broad guidance and direction.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

COACH •INDEPENDENCE BASEBALL
06.2016 - 08.2019
  • Proves supervision, and leadership for team, and works with the staff and administration
  • Help Players become fit and value fitness

Education

Associate Degree -

Polk State College
Winter Haven, FL
05.2018

High School Diploma -

Lake Wales Senior High School
Lake Wales, FL
05.2015

Skills

  • Training and
  • Development
  • Communication
  • Motivated
  • Management
  • Organizational skills
  • Public Speaking
  • Coaching
  • Mentoring
  • Problem Solving
  • Computer Skills
  • Customer Service
  • Customer Care
  • Training Initiatives
  • Customer Relationship Management
  • Staff Management
  • Staff Development
  • Team Motivation

Accomplishments

  • Supervised team of 15 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Admissions Representative

Florida Technical College
04.2024 - Current

Trainer- Contract

IVox Solutions
12.2022 - 03.2023

Assistant Manager

Mikey's Pool Service
02.2022 - Current

INVENTORY MANAGER

SASSY CHICKS LL
07.2017 - Current

ASSISTANT MANAGER

T-MOBILE
06.2017 - 01.2022

COACH •INDEPENDENCE BASEBALL
06.2016 - 08.2019

Associate Degree -

Polk State College

High School Diploma -

Lake Wales Senior High School

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KAYRON HILSON