Kaysee D'Arcy
Phenix City,AL
Summary
Dynamic Customer Service Representative with proven success at Energy Savers of Georgia and Alabama, excelling in billing issue resolution and customer de-escalation. Recognized for enhancing customer satisfaction and loyalty through effective communication and attention to detail. Skilled in training new employees and managing service requests efficiently, contributing to team performance and sales growth.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Energy Savers Of Georgia And Alabama
03.2023 - Current
- Resolved customer inquiries regarding HVAC issues, Maintenances, payments, scheduling appointments, and rescheduling appointments, ensuring satisfaction and retention.
- Handled billing issues with attention to detail, facilitating timely resolutions for clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed service requests efficiently through Service Titian system, enhancing workflow accuracy.
- Educated customers on energy-saving solutions, promoting product knowledge and usability.
- Collaborated with team to streamline communication processes, improving response times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Waitress
The Vertigo
01.2023 - 03.2023
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
Fuji Japanese Steakhouse
08.2021 - 01.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and food delivery.
- Collaborated with kitchen staff to address dietary restrictions and accommodate guest preferences.
- Trained new staff on restaurant protocols, enhancing team performance and service quality.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supported needs of 20+ person & attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Education
High School Diploma -
Smiths Station High School
Smiths Station, ALSkills
- Service Titian Trained
- Scheduling
- Rescheduling
- Taking payments
- Creating invoices
- On call for holidays & weekends
- Dispatching
- Sales
- Microsoft Teams
- Excel
- Scheduling though podium
- Training new employees
- Customer deescalation
- Consistent positive relationship with customers & peers
- Billing issue resolution
- Excellent time management
- Excellent work load management
- Assisting management with large projects
- Record keeping
- Attention to detail
- Critical thinking
- Professional telephone demeanor
- Follow-up skills
Accomplishments
- I have had our corporate office located in North Carolina reach out to myself & manager directly to compliment me on my professionalism on an inbound call assisting the customer as far as I possibly could.
- I have been complemented on several occasions by my manager as well as my General Manger regarding the tone of empathy and professionalism in my voice while speaking to customers.
- I have had one customer request to speak to my manager to inform her that I am an asset to he team by listening intently, speaking professionally, and being empathetic.
Timeline
Customer Service Representative
Energy Savers Of Georgia And Alabama
03.2023 - Current
Waitress
The Vertigo
01.2023 - 03.2023
Waitress
Fuji Japanese Steakhouse
08.2021 - 01.2023
High School Diploma -
Smiths Station High School