Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kaysha Davis

Manchester,NH

Summary

Dynamic leader with a proven track record at LocalTopia, adept in guest relations and staff management. Excelled in elevating dining experiences through innovative menu design and exceptional service standards, achieving significant customer satisfaction. Skilled in conflict resolution and multitasking, adept at fostering a positive team environment and driving operational excellence in high-volume settings.

Overview

10
10
years of professional experience

Work History

Front of House Manager

LocalTopia
10.2023 - Current
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Performed cash handling activities and secured nightly bank deposits.
  • Coordinated with kitchen manager to launch seasonal menu, attracting new customers and encouraging repeat visits.
  • Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Store Manager

Makers Bazaar
05.2021 - 09.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interacted well with customers to build connections and nurture relationships.

Server

La Boca
02.2019 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Customer Service Representative

Market Basket
01.2015 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed refunds and exchanges in accordance with company policy.

Education

Bachelor - Psychology

Southern New Hampshire University
Hooksett, NH
05-2028

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Hiring
  • Training and mentoring
  • Restaurant operations
  • Employee scheduling
  • Menu design
  • Strong work ethic
  • High volume dining
  • Multitasking
  • Cash management

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Front of House Manager

LocalTopia
10.2023 - Current

Store Manager

Makers Bazaar
05.2021 - 09.2023

Server

La Boca
02.2019 - 04.2020

Customer Service Representative

Market Basket
01.2015 - 02.2019

Bachelor - Psychology

Southern New Hampshire University

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Kaysha Davis