Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaysha Everett

Canton,TX

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated customer service representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Maximus Call Center
Athens, TX
02.2022 - 03.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.

UT Health East Texas Urology Center Scheduler/receptionist

UT Health East Texas
Athens
01.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients and updated client records
  • Answered central telephone system and directed calls accordingly.

Cedar Lake Nursing Home Medical Biller

Cedar Lake Nursing Home
Malakoff
01.2021 - 12.2022
  • Communicated with insurance providers to resolve denied claims and resubmitted
  • Posted payments and collections on regular basis
  • Filed and updated patient information and medical records
  • Collected payments and applied to patient accounts.

Argon Medical Devices - Customer Service Representative

Argon Medical Devices
Athens
03.2020 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Winning Strategies Telemarketer

Winning Strategies
Canton
03.2019 - 01.2020
  • Answered questions about company offerings with knowledgeable responses about products and services
  • Completed daily cold calling and outreach to build sales pipeline
  • Recorded contact information of customers and potential customers in internal database
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

Education

Customer Service -

Edgewood High School
07.2017

Skills

  • Document Control
  • Business Correspondence
  • Security Awareness
  • Staff Management
  • Schedule Management
  • Critical Thinking
  • Document Management
  • Call Management
  • Account Management
  • Staff Coordination
  • CRM Software
  • Call Schedule Distribution
  • Attention to Detail
  • Computer Skills
  • Telephone Etiquette
  • Problem-Solving
  • Invoice Submission
  • Resource Planning
  • Inventory Tracking
  • Documentation proficiency
  • Recordkeeping expertise
  • Medical Terminology
  • Competitor Analysis
  • Data Entry
  • Recordkeeping proficiency
  • Effective Multitasking
  • Strong Work Ethic
  • Microsoft Office Suite
  • Client Relations
  • Workflow Optimization
  • Medical Billing
  • Teamwork and Collaboration
  • Customer Service
  • Insurance Verification
  • Inbound and Outbound Calling
  • Account updating
  • Data Collection
  • Documentation
  • Research
  • Escalation management
  • Problem-solving abilities
  • Executive management support
  • Computer Proficiency

Timeline

Customer Service Representative

Maximus Call Center
02.2022 - 03.2024

UT Health East Texas Urology Center Scheduler/receptionist

UT Health East Texas
01.2022 - 01.2023

Cedar Lake Nursing Home Medical Biller

Cedar Lake Nursing Home
01.2021 - 12.2022

Argon Medical Devices - Customer Service Representative

Argon Medical Devices
03.2020 - 01.2021

Winning Strategies Telemarketer

Winning Strategies
03.2019 - 01.2020

Customer Service -

Edgewood High School

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Kaysha Everett