Summary
Overview
Work History
Education
Timeline
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Kaysha Tucker

Youngstown,OH

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

State Tested Nursing Assistant

Greenbriar Healthcare Center
06.2023 - Current
  • Assisted nursing staff with daily patient care and support activities.
  • Monitored patient vital signs and reported changes to healthcare team.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Documented patient information accurately in electronic health records system.

Phlebotomist

Octapharma Plasma Center
04.2022 - 04.2023
  • Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Maintained accurate records of donor information and sample integrity in compliance with industry regulations.
  • Conducted pre-donation assessments to evaluate donor eligibility and address any concerns or questions.
  • Collaborated with healthcare team to streamline donation processes, enhancing overall efficiency and donor experience.

Medical Records Specialist

Trumbull Regional Medical Center
04.2021 - 03.2022
  • Managed electronic health record systems to ensure accuracy and compliance with regulations.
  • Conducted regular audits of patient records to maintain data integrity and confidentiality standards.
  • Collaborated with healthcare professionals to resolve discrepancies in medical documentation.
  • Implemented efficient filing systems for physical and digital medical records, enhancing retrieval speed.

Call Center Representative

InfoCision
04.2017 - 06.2019
  • Managed high-volume inbound calls, ensuring customer satisfaction through effective communication.
  • Resolved customer inquiries and complaints, utilizing problem-solving skills to enhance service quality.
  • Maintained accurate records of customer interactions using CRM software, improving data integrity.
  • Trained new team members on call handling procedures, fostering a collaborative work environment.

Education

Licensed Practical Nursing Diploma - Nursing

Choffin Career & Technical Center
Youngstown, OH
06-2020

High School Diploma -

Liberty High School
Youngstown, OH
05-2016

Timeline

State Tested Nursing Assistant

Greenbriar Healthcare Center
06.2023 - Current

Phlebotomist

Octapharma Plasma Center
04.2022 - 04.2023

Medical Records Specialist

Trumbull Regional Medical Center
04.2021 - 03.2022

Call Center Representative

InfoCision
04.2017 - 06.2019

Licensed Practical Nursing Diploma - Nursing

Choffin Career & Technical Center

High School Diploma -

Liberty High School

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Kaysha Tucker