Hi, I’m
KAYSHA CORDERO
Howard Beach,NY
Summary
Motivated and communicative office manager dedicated to ensuring customer satisfaction and driving company success. Proven track record of effectively managing high volumes of inbound calls and maintaining strong customer relationships. Excellent skills in CRM systems, coupled with exceptional active listening and multitasking abilities.
Overview
17
years of professional experience
Work History
ADS PHARMACY
NEW PATIENT CARE SPECIALIST
06.2023 - Current
Job overview
- Maintains a high call volume per day -80 combined inbound and outbound calls per day
- Determines patients' needs and offers products and services as applicable
- Complies with hipaa rules, appropriately safeguarding phi or other private & confidential information
- Adapts quickly to frequent process changes and improvements
- Maintains accurate and detailed notes in the company system
- Works closely with other departments and physician support teams to confirm patient orders are eligible for shipment.
MIKE'S LANDSCAPE
REMOTE CUSTOMER SUPPORT REPRESENTATIVE
07.2017 - 06.2023
Job overview
- Provided outstanding day to day customer support to new and long-standing customers by advocating closely to concerns and developing solutions
- Answered incoming emails, calls, online chats and video providing exceptional customer support or assistance with product and service transactions
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
ALLSTATE INSURANCE
HYBRID / FIELD INDEPENDENT CLAIMS ADJUSTER
11.2013 - 08.2018
Job overview
- Negotiated and settled claims according to information presented through reports, research and data verification
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control
- Communicated with personnel and legal counsel on claims involving litigation
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement
- Gathered information from various third parties to determine claim acceptability
- Ability to work in a high speed environment while multi-tasking via calls, chats, video, and email
- Interviewed claimants, medical specialists and employers to determine pertinent claim information
- Explained premiums owed to policyholders, agents and underwriters
C&C AUTO COLLISION
Office Manager
06.2007 - 10.2013
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Coordinated travel arrangements and completed expense reports for travel reimbursement..
- Developed updated system to organize office documentation, maximizing efficiency and increasing productivity.
Education
NYS APPROVED
NYS Independent Adjuster from Insurance
01.2013
Nassau Community CollegeGarden City, NY
ASSOCIATE OF SCIENCE: BUSINESS ADMINISTRATION from Business Administration And Management
01.2008
Skills
- Client/Vendor Relations
- Data Entry and Maintenance
- Analyzed priorities
- Self motivated and Driven
- Project Management
- Technical support
- Active listening and problem identifying
- Upselling Products and Services
- Relationship building
- Budgeting and Finance
- Microsoft Office Expertise
- Strong interpersonal skills
- Customer Data Confidentiality
Timeline
NEW PATIENT CARE SPECIALIST
ADS PHARMACY
06.2023 - Current
REMOTE CUSTOMER SUPPORT REPRESENTATIVE
MIKE'S LANDSCAPE
07.2017 - 06.2023
HYBRID / FIELD INDEPENDENT CLAIMS ADJUSTER
ALLSTATE INSURANCE
11.2013 - 08.2018
Office Manager
C&C AUTO COLLISION
06.2007 - 10.2013
NYS APPROVED
NYS Independent Adjuster from Insurance
Nassau Community College
ASSOCIATE OF SCIENCE: BUSINESS ADMINISTRATION from Business Administration And Management
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