Kayshia Pulsipher

• Demonstrating leadership by making improvements to work processes and helping to train others.
• Promoting high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintaining inventory for multiple work locations.
• Engaged in cross-location responsibilities, adeptly covering shifts at several dental facilities to maintain business operations. Demonstrating flexibility and reliability in ensuring seamless business operations across multiple locations and proper scheduling of each office.
• Proactively pursuing professional development by actively seeking advanced training in my career. Committed to expanding knowledge and staying abreast of industry advancements, actively maintaining up-to-date certifications to ensure the delivery of the highest quality services.

In my role as a Deal Desk Project Opportunities team member at Sunrun, I was responsible for ensuring the smooth facilitation of solar deals by reviewing and approving contracts for both sales representatives and customers. My key responsibilities included:

• Contract Review and Approval: Diligently reviewed and approved contracts, serving as a critical intermediary between sales representatives and customers. My efforts were instrumental in expediting the deal-making process.
• Effective Communication: Employed clear and timely communication with sales representatives and customers, utilizing a combination of text messages and calls. This allowed me to gather all the necessary information required for the approval of solar deals.
• Contract Issue Analysis: Conducted detailed analysis of contract issues to identify potential roadblocks and proactively expedited deal approvals without necessitating additional information or delays.
• Documentation Management: Prepared and distributed various documents vital to the solar deal process, including new agreements, Net Energy Metering (NEM) forms, and other pertinent paperwork, ensuring customer signatures were obtained in a timely manner.
• Utilization of Technology: Leveraged technology to streamline processes, such as the Salesforce platform for efficient contract review and TitlePro CoreLogic, along with county websites, for thorough deed research.

My role in the Deal Desk Project Opportunities team allowed me to contribute to the success of Sunrun by ensuring the seamless execution of solar deals and optimizing the customer experience.

As a New Homes Coordinator at Sunrun, I played a pivotal role in facilitating the adoption of solar energy in new home construction projects. My key responsibilities included:

• Builder Collaboration: Collaborated closely with builders in California to streamline and expedite contract-signing processes, ensuring seamless integration of solar systems into new homes.
• Customer Guidance: Assisted customers in making informed decisions by providing expert advice on selecting the most suitable solar contract options tailored to their individual needs and preferences.
• Portfolio Management: Successfully managed a portfolio of five or more homebuilder communities, overseeing the integration of solar solutions into new construction projects with meticulous attention to detail.
• Education and Support: Provided comprehensive explanations of solar system operations to customers, empowering them to maximize the benefits of their solar systems and understand their functionality.
• Permissions and Compliance: Ensured compliance with regulatory requirements by obtaining all necessary permissions and approvals for the operation of solar systems in residential communities.

My role as a New Homes Coordinator was instrumental in expanding the adoption of solar energy in new home construction while delivering exceptional customer service and fostering strong partnerships with builders.

As the BDC Coordinator and Customer Service Manager at Young Mazda, I played a pivotal role in driving customer engagement and sales through efficient use of CRM software. My responsibilities encompassed:

• Customer Relationship Management: Utilized CRM software to identify potential customers and initiated contact to guide them through the initial steps of the car purchasing process. This included assisting customers with filing credit applications, providing expert guidance in selecting the right vehicle, offering initial price estimates, and ensuring a seamless and satisfactory experience with our dealership.
• Performance Metrics Achievement: Consistently achieved notable performance metrics, including:
  - "Fast Start": Successfully booked at least 30 appointments within the first 10 days of the month in five out of ten months, demonstrating a proactive and results-oriented approach to customer engagement.

- "Strong Finish": Accomplished booking at least 30 appointments within the last ten days of the month in six out of ten months, showcasing a strong ability to close deals effectively.

• Sales Excellence: Contributed to the dealership's success by facilitating an average of 18 car sales per month, showcasing my proficiency in driving business growth and customer satisfaction.

This role allowed me to hone my customer relationship management skills, leverage data-driven insights, and excel in a fast-paced automotive sales environment.